About the role

Remote bilingual coordinator setting up and maintaining disability claims for Medavie, a Canadian health solutions partner. Gathering medical information, processing benefits, and supporting members.

Responsibilities

Set up new claim applications accurately according to processes, client standards, and service expectations
Perform administrative duties and accurately input claim details
Complete documented processes for new claims, claim closures, and CPP/QPP applications
Respond to Life and Disability claims inquiries via calls, emails, and faxes
Set up systems and input data into claims management and payment systems
Manage financial responsibilities for income replacement benefits, including calculations, offsets, and payments
Prepare and proofread follow-up letters requesting information from internal and external stakeholders
Follow up with medical clinics for required medical and other claim information
Gather information to assess disability benefit applications and maintain disability files
Communicate with stakeholders while managing multiple tasks

Post-secondary education in a related field or equivalent work experience
Minimum six months experience in an administrative role, preferably in a health care or health service setting
Customer service experience preferred
Knowledge of medical terminology and/or experience as a medical secretary considered an asset
High attention to detail
Comfortable being on the phone
Strong customer service focus
Ability to complete financial calculations using tools provided
Excellent computer skills with superior knowledge of Microsoft Office suite of products
Bilingualism in English and French is mandatory
Ability to work a 7.5 hour shift, Monday through Friday, between 8:00am and 6:00pm