Remote bilingual coordinator setting up and maintaining disability claims for Medavie, a Canadian health solutions partner. Gathering medical information, processing benefits, and supporting members.
About the role
- Case Coordinator assessing VON Canada clients and developing individualized care plans. Supporting care budgets, community-resource access, and coordinated home and community services.
Responsibilities
- Provide clients with comprehensive assessments and ensure a high-quality client experience
- Develop comprehensive care plans in consultation with clients and caregivers
- Support clients and caregivers in managing care budgets and required resources
- Interpret and complete standardized assessment tools, including interRAI CHA, Supports Intensity Scale, and Application for Developmental Services
- Complete client assessments using conversation-based methodology
- Develop and maintain therapeutic rapport
- Identify and prioritize environmental risks affecting client health and safety
- Facilitate access to client-identified services and appropriate community resources
- Make referrals to community and health resources
- Consult with care partners to ensure shared understanding of client needs and appropriate interventions
- Monitor client progress and adjust care plans as required
- Review client care-plan expenditures and support clients in managing care budgets
- Advocate for additional financial resources when needed
- Access and review assessments
- Collect and report relevant program-outcome data to the Manager and funder
- Maintain knowledge of community agencies, providers, and resources
- Mediate and problem-solve with multiple parties
- Promote VON’s goals and values as an integrated community care provider
- Promote a safe and healthy workplace and comply with occupational health and safety requirements
- Maintain confidentiality and protect personal information
- Collaborate with staff and regional partners in a team-based service-delivery approach
- Engage with Administrative Support, Community Support, and Home Care coordinators and managers
Requirements
- University Degree or College Diploma in Health or Social Services field
- Minimum of 3 years related experience in a home and community care organization or social services program
- Experience in case management and building external and community relationships
- Experience completing validated common assessment tools and maintaining competency
- Broad working knowledge of community resources, services, and programs within the defined catchment area
- Knowledge and skills in comprehensive assessment and ability to maintain proficiency
- Strong attention to detail and accuracy
- Skilled in verbal, written, and listening communication, rapport building, and relationship management
- Computer proficiency in Windows OS and Microsoft Office programs
- Ability to use analytical skills and interpret client assessment data
- Ability to manage multiple tasks, prioritize, meet deadlines, and work under pressure
- Knowledge of social and developmental service sectors may be required
- Demonstrated leadership and team-building skills
- Ability to educate clients and families on available program resources
- Strong time management and organizational skills
- Ability to work independently and as part of a team
- Ability to accept and facilitate change
- Ability to maintain confidentiality
- Available for weekend assessment coverage
- Access to a personal vehicle for business use
- Current driver's license and proof of vehicle insurance
- Current and original satisfactory Criminal Records Check
- Vulnerable Sector Search and/or Child Abuse Registry Check may be required
- Personal Protective Equipment (PPE) may be required
Benefits
- Hybrid remote work arrangement
- Regular, full-time employment
- Existing vacancy position
- Accessibility accommodations for candidates with disabilities
- Equity, diversity, and inclusion commitment
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Case Coordinator supporting clients with developmental disabilities under VON Canada's Family Supports program. Responsibilities include developing care plans and monitoring client progress in a community setting.