Business Support in Emerging Markets providing exceptional customer service and assisting sales teams. Involved in order processing and administrative tasks in a hybrid work setting.
About the role
- Provide customer service and administrative support for sales team at Medisca, a healthcare solutions company. Handle client inquiries and support in diverse wellness disciplines.
Responsibilities
- Answer all incoming calls and assist customers in obtaining information or direct them to the appropriate department
- Greet visitors in a friendly and professional manner
- Provide customer support regarding products, services, and policies
- Assist customers using the appropriate resources
- Provide troubleshooting assistance for orders, account status, and other issues
- Handle customer complaints and ensure customer satisfaction
- Assist the sales team in processing orders via incoming phone calls and emails
- Enter customer orders into Creatio and print shipping documents for the warehouse
- Manage sales, customer service, and fax inboxes; forward purchase orders to sales representatives and respond to customers as needed
- Assist with international shipments, freight consolidation, and supply chain solutions
- Liaise with carriers to arrange tracking and follow-up
- Coordinate with warehouse and quality teams to process returns and customer feedback
- Stay informed about new products, features, and industry trends
- Propose improvements to the sales process
- Assist with license verification and completion of supplier forms for customers, as required
- Assist with invoicing and payment processing, as required
- Support collections for overdue accounts
- Assist headquarters with customer account reconciliations, as required
Requirements
- High school diploma minimum
- One (1) year of customer service experience
- Experience working in a call center, head office, and/or a pharmacy is highly valued
- A university degree is not required but is an asset
- Excellent communication and listening skills; proficiency in English (spoken and written) to communicate with customers outside Quebec
- Multilingualism is an asset
- Ability to work in a fast-paced environment and manage stress effectively
- Excellent time management and organizational skills
- Strong interpersonal skills and ability to work as part of a team
- Responsible and discreet in handling confidential matters
- Attention to detail
- Intermediate knowledge of Microsoft Office (Word, Outlook, Excel, and PowerPoint) required
Benefits
- Work–life balance – 37.5-hour workweek with early-finish Fridays year-round, paid time off and vacation policy
- Invest in your health – Choice of modular plans, health spending account and free telemedicine
- Your well-being matters – Employee wellness program offered
- Flexible work environment – Hybrid work schedule with a home office reimbursement program
- Your future is promising – Learning and advancement opportunities within Medisca
- Save for your future – Medisca contributes to a Deferred Profit Sharing Plan (DPSP) when you invest in a Registered Retirement Savings Plan (RRSP)
- Help us grow – Employee referral program
- Central location – Free parking and public transit access; shopping center within walking distance for lunch or groceries
- We like to have fun – Company events throughout the year
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