About the role

Sales Support Representative supporting customers and sales operations for Medisca’s pharmaceutical ingredients, services, and healthcare solutions. Handling inbound sales, orders, complaints, and administrative data entry.

Responsibilities

Support the sales team and provide an exceptional customer experience
Respond to customer calls and emails
Perform administrative and data-entry tasks
Support customers with questions about products, services, and policies
Use relevant resources to assist customers
Troubleshoot orders, account statuses, and other issues
Communicate with internal and external customers
Stay up to date on new products, features, and industry trends
Create and process orders in a timely manner
Process complaints and ensure customer satisfaction
Prioritize administrative responsibilities
Recommend improvements to sales processes
Document and report adverse events involving healthcare professionals and patients in accordance with the company’s pharmacovigilance procedures for Canadian customers

College diploma; a college diploma with scientific training is an asset
At least one year of experience in a call centre or sales support environment, or three (3) to five (5) years of customer service experience
Understanding of sales principles and customer service practices
Ability to develop sales of products and services
Strong listening skills; highly customer-focused and professional
Strong analytical, multitasking, and time-management skills
Excellent teamwork, motivation, and interpersonal skills
Ability to build rapport, establish trust, and be authentic
Proficiency in Microsoft Office (Word, Outlook, Teams, and Excel) required
Experience working with a CRM; Creatio is an asset
Fluency in French and English, both spoken and written, required
Ability to communicate daily with suppliers and customers located outside Quebec, where English is the primary working language

37.5-hour workweek with early Friday closures year-round
Paid time off and vacation policy
Choice of modular benefit plans
Health Spending Account
Free telemedicine
Hybrid work schedule
Home office reimbursement program
Learning and career development opportunities at Medisca
Medisca contributes to a deferred profit-sharing plan (DPSP) when you invest in an RRSP
Employee referral program
Free parking and convenient public transit access
Shopping centre within walking distance for lunch or groceries
Company events throughout the year