Medsender's AI Medical Assistant  brings complete practice automation to healthcare with the most accurate AI for medical practices.
Medsender offers a comprehensive, EHR-integrated platform to integrate, streamline, and automate communication between providers, patients, and everyone in between.
Our EMR-agnostic platform makes it easy to integrate with any system within minutes with turn-key integrations.
Medsender's AI referral management can automatically process referrals and schedule patients, while creating detailed analytics reports automatically.
Use Medsender inside of your EMR, on our web app, or programmatically via our API.

Medsender

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customer-success-manager

Medsender is a HIPAA-compliant digital fax solution designed specifically for healthcare providers. It leverages artificial intelligence to automate tasks such as referral processing, document management, and scheduling, significantly improving efficiency by reducing turnaround times and minimizing administrative work. The platform integrates seamlessly with electronic medical record (EMR) systems, ensuring that patient records are always up-to-date and making it easier for healthcare practices to manage their workflows.

Medsender's AI Medical Assistant  brings complete practice automation to healthcare with the most accurate AI for medical practices. 
Medsender offers a comprehensive, EHR-integrated platform to integrate, streamline, and automate communication between providers, patients, and everyone in between. Our EMR-agnostic platform makes it easy to integrate with any system within minutes with turn-key integrations. 
Medsender's AI referral management can automatically process referrals and schedule patients, while creating detailed analytics reports automatically.
Use Medsender inside of your EMR, on our web app, or programmatically via our API.

• Own customer success, implementation, and support
• Carry gross and net retention as the primary metrics
• Diagnose churn by practice size, EHR, product line, onboarding cohort, and tenure
• Build health scoring and account coverage models
• Systematize expansion motions and partner with sales on expansion hand-offs
• Make implementation measurable and establish time-to-value targets by segment
• Connect onboarding quality to first-year retention
• Own support responsiveness and quality
• Build documentation, in-product guidance, and AI-assisted triage to scale support
• Define the customer journey from contract to renewal and assign ownership at each hand-off
• Bring customer insights into product on a predictable cadence
• Supply references and performance data for analyst relations and case studies
• Assess, develop, and structure the team for a doubling book of business
• Hire as the customer book grows
• Report to the CEO

Head of Customer Success

Head of Customer Success leading retention, expansion, implementation, and support for Medsender’s healthcare automation platform. Owning customer health, journey design, and team growth.

Medsender's AI Medical Assistant  brings complete practice automation to healthcare with the most accurate AI for medical practices. Medsender offers a comprehensive, EHR-integrated platform to integrate, streamline, and automate communication between providers, patients, and everyone in between. Our EMR-agnostic platform makes it easy to integrate with any system within minutes with turn-key integrations. Medsender's AI referral management can automatically process referrals and schedule patients, while creating detailed analytics reports automatically. Use Medsender inside of your EMR, on our web app, or programmatically via our API.

Medsender

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Head of Customer Success

Medsender