Managing global technical support for Qualitrol’s electrical asset monitoring and protection products. Leading escalations, systems, governance, and cross - functional improvement across international sites.
About the role
- Technical Customer Success Manager helping Modash API customers build successful creator-data products. Owning onboarding, adoption, renewals, expansion, and technical customer outcomes.
Responsibilities
- Manage a portfolio of customers using one or both Modash APIs
- Build success plans with goals, priorities and next steps
- Run regular customer calls and proactively maintain momentum
- Understand customers’ products and help them use the right data and API endpoints
- Troubleshoot technical issues and own their resolution
- Identify risks and create mitigation plans
- Find opportunities to help customers grow
- Own expansion from identifying opportunities through closing upgrades
- Own renewals and maintain organised, up-to-date accounts
- Run Sales-to-Customer Success handovers for new customers
- Understand customer goals and define success criteria
- Create integration plans with milestones and owners
- Help customers make technical decisions, remove blockers and reach first value quickly
- Act as the internal voice of customers
- Collaborate with Product on customer problems and opportunities, Sales on expansion, Support and Engineering on technical issues, and Marketing on customer resources
- Drive customer outcomes forward across teams
Requirements
- 2+ years in Technical Customer Success, Account Management, Technical Account Management, or a similar customer-facing role
- Experience working with APIs or data products, or a background in a technical, product management or product owner role
- Comfortable discussing APIs, integrations and data flows; coding is not required, but technical curiosity is expected
- Ability to lead customers rather than simply support them
- Ability to ask good questions, understand real problems and help decide next steps
- Ownership mindset and ability to drive messy situations to an outcome
- Clear, concise communication skills
- Commercial mindset focused on helping customers get more value and grow their business
- Proactive, organised and comfortable working without a perfect playbook
- Strong written and spoken English
- Nice-to-have: Experience with creator data or creator marketing
- Nice-to-have: Experience owning renewals and expansion
- Nice-to-have: Some coding or data experience, such as reading code, writing small scripts or SQL
Benefits
- Flexible working hours
- Unlimited paid vacation
- Stock options
- Fully remote working
- Personal development support for courses, books or conferences
- Autonomy to make decisions and shape business growth
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
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