Technical Customer Success Manager helping Modash API customers build successful creator - data products. Owning onboarding, adoption, renewals, expansion, and technical customer outcomes.
About the role
- Technical Customer Success Manager guiding Redpanda customers from architecture review to production. Supporting governed streaming, SQL analytics, and connectivity for enterprise AI agents.
Responsibilities
- Lead technical onboarding and adoption from architecture review through production go-live against a customer-agreed success plan and timeline
- Run regular cluster health checks and usage reviews using telemetry and dashboards to identify risk, capacity issues, and expansion opportunities
- Own technical escalations end to end, partnering with Support and Engineering on root cause analysis and resolution
- Translate customer requirements into prioritized feedback for Product Management and Engineering
- Act as the customer's trusted technical advisor and advocate
- Align Solutions Architects, Engineering, Product, and Support as needed
- Communicate with engineering teams, platform owners, and senior leadership
- Drive accelerated time to production, maintain healthy deployments as they scale, and turn technical success into customer-led growth and strong NRR
Requirements
- 4+ years in a TAM, technical CSM, or post-sales engineering role supporting data infrastructure, distributed systems, or developer platforms
- Working knowledge of distributed systems concepts such as replication, partitioning, throughput, and latency
- Hands-on familiarity with at least one major cloud provider: AWS, GCP, or Azure
- Hands-on familiarity with Kubernetes
- Understanding of networking concepts: VPC peering, PrivateLink, DNS, and TLS
- Proven ability to manage technical escalations to mutually agreeable outcomes
- Strong program and stakeholder management across technical and executive audiences
- Ability to break down complex problems into manageable components and drive solutions
- Excellent written and verbal communication, with the ability to explain technical concepts concisely to non-technical stakeholders
- Experience working in a fast-moving, 100% distributed team
Benefits
- Latest AI tools and budget to use them
- Diverse, people-first organization
- Fully distributed team environment
- Culture based on trust, transparency, communication, and kindness
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Managing global technical support for Qualitrol’s electrical asset monitoring and protection products. Leading escalations, systems, governance, and cross - functional improvement across international sites.
Engineering Manager leading two squads building Vanta’s customer trust products. Driving automated security assessments for a trust management platform.
Customer Success Engineer deploying Retell AI voice agents for enterprise customers. Building integrations, debugging production systems, and driving adoption with technical teams.
Senior Engineering Manager leading teams that build scaled infrastructure for Pantheon’s Drupal, WordPress, and Next.js WebOps platform. Driving modernization, architecture, delivery, and engineering talent development.
Senior Engineering Manager leading teams that scale infrastructure for Pantheon’s WordPress, Drupal, and Next.js WebOps platform. Driving cloud modernization, architecture, and engineering delivery.
Customer Success Engineer optimizing enterprise adoption and ROI for Cyera’s AI trust and data - security platform. Driving onboarding, technical enablement, troubleshooting, and executive customer success.
Customer Success Engineer driving enterprise adoption, retention, and ROI for Cyera’s AI data - security platform. Troubleshooting cloud and data technologies while guiding customer success.
LP
Customer PM
LinkedIn Recruiter Post
Manage complex telecom programs, including scope, schedule, and budget, while coordinating lab operations and customer activities. Requires strong communication skills and experience with Telco customers.
Technical Support Manager strengthening Cummins industrial engine sales, training, and customer solutions. Supporting mining, oil and gas, and HMLD engine applications across Alberta.