Bilingual cruise reservation agent selling reservations and multi - destination travel packages for Canada’s HIS Travel. Handling customer inquiries, bookings, payments, and sales targets remotely.
About the role
- Customer Service Representative offering technical support to Moneris merchants from Montreal or Quebec City. Involves phone support, promotion of products/services, and achieving performance targets.
Responsibilities
- Provide technical support to our merchant customers by phone.
- Promote our products and services to merchants, identify cross-sell and upsell opportunities, and route them through the appropriate channels.
- Accurately collect and document information provided by merchants while applying effective troubleshooting techniques to deliver a consistent first response to service requests by phone.
- Achieve individual performance goals related to productivity, quality assurance, compliance, attendance, and customer feedback metrics.
Requirements
- More than one year of customer service experience, ideally in a call center environment.
- Proficiency in French and English, both spoken and written.
- Strong attention to detail and the ability to work in a fast-paced environment with constantly shifting priorities.
- Understanding of features, software, and computer hardware (routers/modems/etc.).
- Ability to work varied schedules, including evenings, weekends, and holidays.
Benefits
- Comprehensive total compensation program, including performance bonuses, flexible benefits from day one, and the option to choose between a Health Care Spending Account (HCSA) and a Personal Spending Account (PSA).
- Retirement planning support, including profit-sharing programs with company contributions and a defined contribution pension plan.
- Growth and development opportunities, including unlimited access to Coursera, mentoring programs, and an internal technology platform for short-term projects.
- Comprehensive well-being support with an employee and family assistance program, on-demand virtual healthcare, and workplace wellness initiatives.
- Flexibility for you, including hybrid work schedules, a work-abroad program, and paid time off programs.
- Recognition and rewards, with company-wide recognition programs, exclusive banking benefits through RBC and BMO, and access to attractive employee discounts.
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