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About the role

  • Dynamics 365 Engineering Specialist supporting onboarding of customer use cases on Dynamics 365 platform. Collaborating with teams on configuration, integration, and technical guidance in a hybrid role.

Responsibilities

  • Support the onboarding of new customer and business use cases onto existing Dynamics 365 Customer Service environments.
  • Act as a day-to-day technical contact for teams using Dynamics 365 Customer Service
  • Assist with Dynamics 365 Customer Service configuration
  • Support customer workflow automation using Power Automate
  • Ensure use cases align with existing security, compliance, and governance requirements.

Requirements

  • 6+ years of experience in software engineering
  • 3+ years of hands-on experience working with Microsoft Dynamics 365 Customer Service
  • Working knowledge of Dynamics 365 fundamentals
  • Working experience with Power Platform
  • Strong ability to explain technical concepts clearly to non-expert users
  • Familiarity with integration concepts involving Dynamics 365 and external systems
  • Understanding of platform guardrails and governance

Benefits

  • Health insurance
  • Flexible work arrangements
  • Professional development opportunities
  • Paid time off

Job type

Full Time

Experience level

Mid levelSenior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

HybridMontrealCanada

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