Dynamics 365 Engineering Specialist supporting onboarding of customer use cases on Dynamics 365 platform. Collaborating with teams on configuration, integration, and technical guidance in a hybrid role.
Responsibilities
Support the onboarding of new customer and business use cases onto existing Dynamics 365 Customer Service environments.
Act as a day-to-day technical contact for teams using Dynamics 365 Customer Service
Assist with Dynamics 365 Customer Service configuration
Support customer workflow automation using Power Automate
Ensure use cases align with existing security, compliance, and governance requirements.
Requirements
6+ years of experience in software engineering
3+ years of hands-on experience working with Microsoft Dynamics 365 Customer Service
Working knowledge of Dynamics 365 fundamentals
Working experience with Power Platform
Strong ability to explain technical concepts clearly to non-expert users
Familiarity with integration concepts involving Dynamics 365 and external systems
Understanding of platform guardrails and governance
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