Senior People Operations Specialist resolving complex HR operations inquiries at Sun Life, a financial security and health company. Managing HR data, compliance, reporting, process improvements, and cross - functional projects.
About the role
- PMO Operations Lead standardizing governance, portfolio visibility, and automation for nesto Cloud, a Canadian B2B mortgage technology platform. Improving project quality and reducing administrative work for Project Managers.
Responsibilities
- Own and maintain planning and reporting templates across projects, including status reports, RAID logs, and phase-gate checklists
- Define and improve standard use of Wrike and other project management tools
- Ensure new projects are set up with standard structures from kickoff
- Version-control template changes and deploy standards through change management plans
- Act as the internal Wrike expert for structures, custom fields, dependencies, and workflows
- Conduct recurring reviews of active project plans and flag structural issues to Project Managers
- Review project plans for sequencing, risks, assumptions, dependencies, and completeness before external milestones or phase gates
- Constructively challenge optimistic or incomplete plans and advise Project Managers
- Surface cross-project patterns, resource conflicts, and timeline collisions
- Maintain a rolled-up portfolio view of status, risks, and resource loads
- Prepare portfolio-level summaries for the PMO Director
- Identify and automate repetitive reporting and project setup tasks using Wrike, dashboards, scripts, or connectors
- Build early-warning triggers for overdue tasks and at-risk dependencies
- Run workshops and retrospectives that result in decisions
- Report to the Director of PMO and work across teams without formal authority
Requirements
- 8+ years of professional experience
- 5+ years of hands-on project or program management experience
- Project operations or PMO background
- Experience owning and configuring a PPM tool such as Wrike, including structures, custom fields, dependencies, and workflows
- Process and automation mindset, including building automation with AI
- Ability to identify meaningful project risks and constructively challenge Project Managers' plans
- Structured communication and ability to create clear portfolio views for leadership
- Ability to work across teams without formal authority
- Experience using AI tools such as Claude or Gemini to improve workflows
- Change management experience rolling out processes or tools and driving adoption
- Facilitation skills for workshops and retrospectives
- Comfort presenting to senior stakeholders
- PMP, Certified ScrumMaster, and/or other agile project management certifications are nice-to-have
- Experience with financial institutions, mortgage or lending technology, or regulated B2B environments is nice-to-have
- French is an asset, not a requirement
- Candidates must be located in Canada
- Successful background, criminal, and reference checks required before offer
Benefits
- Comprehensive extended health, dental, and vision coverage
- 100% drug coverage
- $1,500 combined annual health and wellness spending account
- 4 weeks of vacation
- 8 personal floater days
- Group RRSP/DPSP plan with competitive company-matching contributions
- Telemedicine services via Dialogue
- Coverage for licensed practitioner services
- Maternity and parental leave top-up programs
- Remote work flexibility
- Support for automating repetitive work with AI
Job title
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Degree requirement
No Education Requirement
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