PMO Operations Lead standardizing governance, portfolio visibility, and automation for nesto Cloud, a Canadian B2B mortgage technology platform. Improving project quality and reducing administrative work for Project Managers.
Responsibilities
Own and maintain planning and reporting templates across projects, including status reports, RAID logs, and phase-gate checklists
Define and improve standard use of Wrike and other project management tools
Ensure new projects are set up with standard structures from kickoff
Version-control template changes and deploy standards through change management plans
Act as the internal Wrike expert for structures, custom fields, dependencies, and workflows
Conduct recurring reviews of active project plans and flag structural issues to Project Managers
Review project plans for sequencing, risks, assumptions, dependencies, and completeness before external milestones or phase gates
Constructively challenge optimistic or incomplete plans and advise Project Managers
Surface cross-project patterns, resource conflicts, and timeline collisions
Maintain a rolled-up portfolio view of status, risks, and resource loads
Prepare portfolio-level summaries for the PMO Director
Identify and automate repetitive reporting and project setup tasks using Wrike, dashboards, scripts, or connectors
Build early-warning triggers for overdue tasks and at-risk dependencies
Run workshops and retrospectives that result in decisions
Report to the Director of PMO and work across teams without formal authority
Requirements
8+ years of professional experience
5+ years of hands-on project or program management experience
Project operations or PMO background
Experience owning and configuring a PPM tool such as Wrike, including structures, custom fields, dependencies, and workflows
Process and automation mindset, including building automation with AI
Ability to identify meaningful project risks and constructively challenge Project Managers' plans
Structured communication and ability to create clear portfolio views for leadership
Ability to work across teams without formal authority
Experience using AI tools such as Claude or Gemini to improve workflows
Change management experience rolling out processes or tools and driving adoption
Facilitation skills for workshops and retrospectives
Comfort presenting to senior stakeholders
PMP, Certified ScrumMaster, and/or other agile project management certifications are nice-to-have
Experience with financial institutions, mortgage or lending technology, or regulated B2B environments is nice-to-have
French is an asset, not a requirement
Candidates must be located in Canada
Successful background, criminal, and reference checks required before offer
Benefits
Comprehensive extended health, dental, and vision coverage
100% drug coverage
$1,500 combined annual health and wellness spending account
4 weeks of vacation
8 personal floater days
Group RRSP/DPSP plan with competitive company-matching contributions
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