Senior People Operations Specialist resolving complex HR operations inquiries at Sun Life, a financial security and health company. Managing HR data, compliance, reporting, process improvements, and cross - functional projects.
About the role
- Responsable des opérations du PMO chez nesto, fintech canadienne développant une plateforme de prêts hypothécaires B2B. Standardisation, gouvernance, planification des ressources et automatisation des opérations de portefeuille.
Responsibilities
- Define and maintain PMO planning and reporting standards and templates
- Define the standard way to use Wrike and configure each new project according to the standard structure
- Manage version control of templates and roll out new standards with a change management plan
- Act as the internal Wrike subject-matter expert and perform recurring reviews of active project plans
- Flag structural issues, missing dependencies, unrealistic schedules, unassigned tasks and stale statuses to project leads
- Review and challenge project plans before external delivery or before milestones
- Maintain a consolidated view of active projects, risks, statuses and resource load
- Identify resource conflicts and schedule collisions
- Prepare portfolio summaries for PMO leadership
- Automate reporting and project configuration using Wrike, dashboards, lightweight scripts and connectors such as Zapier
- Create early-warning triggers for overdue tasks and at-risk dependencies
- Facilitate workshops and retrospectives and support adoption of new processes
Requirements
- 8+ years of professional experience
- 5+ years of hands-on project or program management experience
- Experience in project operations or PMO
- Experience owning and configuring a project portfolio management tool such as Wrike
- Proficiency with project structures, custom fields, dependencies and workflows in Wrike
- Strong process and automation instincts
- Experience creating automations with AI
- Confidence and judgment to challenge project leads’ plans
- Ability to communicate in a structured way and consolidate multiple projects into a clear view
- Comfortable working with multiple teams without formal authority
- Experience with AI tools such as Claude and Gemini
- Experience in change management
- Workshop and retrospective facilitation skills
- French-English bilingualism required
- Satisfactory background checks, criminal record checks and reference checks required prior to offer
- PMP, CSM or other agile certifications — an asset
- Experience with financial institutions, mortgage technology, lending or regulated B2B environments — an asset
Benefits
- Supplemental health insurance, dental and vision care, with 100% prescription drug coverage
- Annual flexible combined health and wellness fund of $1,500
- 4 weeks of vacation
- 8 floating personal days
- Group RRSP/DB pension plan with competitive employer matching contributions
- Telemedicine services via Dialogue
- Coverage for services from licensed practitioners
- Supplemental maternity and parental leave benefits
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