Senior People Operations Specialist resolving complex HR operations inquiries at Sun Life, a financial security and health company. Managing HR data, compliance, reporting, process improvements, and cross - functional projects.
About the role
- PMO Operations Lead standardizing governance and portfolio visibility for nesto Cloud, a B2B mortgage technology platform. Automating Wrike-based planning, reporting, and resource management across Canadian projects.
Responsibilities
- Own and maintain planning and reporting templates across current and future projects
- Define and improve standard use of project management tools, especially Wrike
- Ensure new projects are set up with standard structures from kickoff
- Version-control template changes and deploy standards through change management plans
- Act as the internal Wrike expert for structures, custom fields, dependencies, and workflows
- Review active project plans regularly and flag structural issues to Project Managers
- Quality-check sequencing, risks, assumptions, and readiness before external delivery or phase gates
- Constructively challenge incomplete or overly optimistic plans
- Surface cross-project resource and planning patterns
- Maintain a rolled-up portfolio view of status, risks, and resourcing load
- Identify resourcing conflicts and timeline collisions
- Prepare portfolio-level summaries for the PMO Director
- Automate reporting and project setup through Wrike, dashboards, scripting, and connectors
- Build early-warning triggers for overdue tasks and at-risk dependencies
- Run workshops and retrospectives that produce decisions
Requirements
- 8+ years of professional experience, including 5+ years hands-on in project or program management
- Project operations or PMO background
- Experience owning and configuring a PPM tool such as Wrike, including structures, custom fields, dependencies, and workflows
- Process and automation mindset, including building automation with AI
- Ability to identify and communicate plan gaps and distinguish real risk from noise
- Structured communication and ability to create clear portfolio views for leadership
- Ability to work across teams without formal authority
- Experience using AI tools such as Claude or Gemini to improve workflows
- Change management experience rolling out processes or tools
- Facilitation skills for workshops and retrospectives
- Comfort presenting to senior stakeholders
- PMP, Certified ScrumMaster, and/or other agile project-management certifications are nice-to-have
- Experience with financial institutions, mortgage or lending technology, or regulated B2B environments is nice-to-have
- French is an asset, not a requirement
- Successful background, criminal, and reference checks required before offer
Benefits
- Comprehensive extended health, dental, and vision coverage, featuring 100% drug coverage
- $1,500 combined annual Health & Wellness Spending Account
- 4 weeks of vacation
- 8 personal floater days
- Group RRSP/DPSP plan with competitive company-matching contributions
- Telemedicine services via Dialogue
- Coverage for licensed practitioner services
- Maternity and Parental Leave Top-Up programs
- Remote team members may use any company office whenever they want
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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