Netagen is a wholly Canadian-owned and operated network solutions integrator specializing in enterprise, corporate, government, and defense infrastructures.

Netagen

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account-manager

Netagen is a Canadian information and communication technology (ICT) company that provides networking, cloud, managed services, professional services, and unified communications solutions to enterprise customers. With over 20 years of experience (formerly Combat Networks), Netagen offers end-to-end capabilities — discover, design, deploy, support and manage mission-critical networks — including network monitoring, network security, contact centre and NG9-1-1 emergency response migrations, backed by a 24/7 operations centre.

• Build and maintain long-lasting relationships with assigned clients
• Conduct account reviews and client touchpoints to assess satisfaction, identify risks, and uncover renewal, retention, upsell, and cross-sell opportunities
• Grow account revenue by aligning client needs with Netagen products and services
• Serve as the primary client point of contact, address concerns, resolve issues, and ensure customer satisfaction
• Partner with Operations, Shared Organizational Services, Sales Design, and Sales Support to coordinate service delivery and develop solutions
• Manage account renewals, contract amendments, and service changes while maintaining accurate documentation
• Maintain client, opportunity, pipeline, and activity records in CRM systems; prepare reports and forecasts
• Monitor account health, minimize churn, and strengthen client engagement
• Track industry trends, market conditions, competitor activity, and emerging technologies to provide client recommendations
• Participate in professional development, training, and industry events
• Contribute to sales forecasting and business planning
• Achieve or exceed revenue, renewal, and account growth objectives
• Develop and execute account plans for key clients

Account Manager

Account Manager growing existing and new client relationships for Netagen, a technology and telecommunications solutions provider. Driving renewals, upsells, cross-sells, and customer success across Canada.

Netagen

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Account Manager

Netagen