Collections Account Manager collecting outstanding commercial and consumer balances for RB Global’s equipment marketplace. Prioritizing accounts, negotiating payment plans, reducing defaults, and reporting work - queue results.
About the role
- Account Manager growing existing and new client relationships for Netagen, a technology and telecommunications solutions provider. Driving renewals, upsells, cross-sells, and customer success across Canada.
Responsibilities
- Build and maintain long-lasting relationships with assigned clients
- Conduct account reviews and client touchpoints to assess satisfaction, identify risks, and uncover renewal, retention, upsell, and cross-sell opportunities
- Grow account revenue by aligning client needs with Netagen products and services
- Serve as the primary client point of contact, address concerns, resolve issues, and ensure customer satisfaction
- Partner with Operations, Shared Organizational Services, Sales Design, and Sales Support to coordinate service delivery and develop solutions
- Manage account renewals, contract amendments, and service changes while maintaining accurate documentation
- Maintain client, opportunity, pipeline, and activity records in CRM systems; prepare reports and forecasts
- Monitor account health, minimize churn, and strengthen client engagement
- Track industry trends, market conditions, competitor activity, and emerging technologies to provide client recommendations
- Participate in professional development, training, and industry events
- Contribute to sales forecasting and business planning
- Achieve or exceed revenue, renewal, and account growth objectives
- Develop and execute account plans for key clients
Requirements
- University or College degree in business, marketing, sales or related field, or equivalent work experience
- 3+ years experience in account management, customer success, or inside sales, ideally in technology or telecommunications
- Bilingualism (English and French) considered an asset
- Proven track record maintaining client relationships and achieving sales or retention targets
- Strong consultative and value-based selling capability
- Working knowledge of structured sales methodologies such as MEDDIC, MEDDPICC, Challenger Sale, SPIN Selling, Sandler, or similar frameworks
- Ability to prospect, qualify, and develop new customer opportunities while expanding existing accounts through renewal, upsell, and cross-sell strategies
- Ability to build account plans, map stakeholders and decision processes, identify economic buyers, manage compelling events, and advance opportunities through a disciplined sales cycle
- Experience building and managing a qualified pipeline and maintaining accurate CRM data
- Ability to forecast account growth, renewal risk, and new business opportunities
- Ability to engage technical contacts, business leaders, procurement teams, and executive decision-makers
- Skills in discovery, active listening, objection handling, commercial negotiation, and presenting business cases
- Comfortable learning and selling technology, telecommunications, managed services, connectivity, collaboration, or related business solutions
- Ability to translate product, service, and market knowledge into client-specific recommendations
- Customer-focused, resilient, and commercially curious
Benefits
- Performance-based incentive plan
- Flexible work arrangements
- Professional development and learning opportunities
- Comprehensive health, dental and vision insurance
- Long-term disability (LTD) insurance
- Life Insurance and Accidental Death & Dismemberment (AD&D) insurance
- Paid vacation and personal time
- Ongoing learning opportunities
- Performance-driven compensation program
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