Senior backend engineer building Affirm’s AI platform infrastructure for scalable financial services. Developing governed gateways, runtimes, and evaluation systems across millions of transactions.
About the role
- AWS Technical Architect designing Amazon Connect and cloud contact center solutions for NeuraFlash, an AI and Salesforce consultancy. Leading customer discovery, architecture, delivery, and technical teams.
Responsibilities
- Ensure customer success in building and launching Amazon Connect solutions
- Conduct technology assessments and audits for migration to the AWS Connect CCaaS platform
- Facilitate business process reviews to identify customer requirements and processes
- Educate customers on AWS and participate in architectural discussions for cloud deployment
- Lead customer discovery, ROI development, presentations, and delivery estimates
- Translate customer requirements into contact center designs using AWS best practices and services
- Oversee and mentor technical teams delivering Salesforce and AWS Cloud solutions on time, within budget, and to quality standards
- Liaise between technical teams and business stakeholders while managing expectations and priorities
- Drive best-practice contact center design throughout solution delivery
- Manage project and customer communications
- Deliver customer end-user training and documentation
- Lead enterprise-level projects with minimal direction from senior management
- Lead vision and strategy discussions with contact center and customer service leadership
Requirements
- Customer-facing contact center experience
- Experience building integrations across WFM, CRM, and contact center solutions
- Experience with communications protocols and APIs such as WebRTC and SIP
- Hands-on scripting/coding experience, including Python, Java, C#, .NET, or Node.js
- Communication and presentation skills with executives, IT management, and customers
- API integration experience
- Strong troubleshooting and debugging skills
- Experience with CloudFormation, Contact Flow Design, Lambda Integration, Lex Integration, and Call Center Routing
- Proficiency documenting infrastructure requirements and specifications, including resource types, networking, security, and compliance needs
- Knowledge of automation tools and frameworks such as Jenkins, GitLab CI/CD, and CodeDeploy
- Contact center architecture knowledge
- Experience implementing infrastructure as code using AWS CDK and Terraform
- Ability to set up monitoring and logging and perform ongoing infrastructure maintenance
- Experience in technology/software sales, pre-sales, or consulting
- Advanced knowledge of AWS services and cloud architecture
- Salesforce knowledge and familiarity with Salesforce Service Cloud
- Contact center product knowledge of platforms such as Genesys, Cisco, Avaya, or Twilio
- Experience with Workforce Management solutions
- Experience with outbound dialers and campaign management
- Knowledge of Agile and Scrum
- AWS Cloud Practitioner Certification
- AWS Developer Associate Certification or Professional
- AWS Solution Architect Certification or Professional
- Salesforce Certified Administrator
Benefits
- Remote work options
- Flexible working arrangements
- Anticipated travel commitment of up to 25%
- Company town halls and meetings
- Team celebrations and social events
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Lead Java developer enhancing Citi's strategic market and counterparty credit risk systems. Guiding applications development, cloud platforms, and mid - level developer teams.
Senior backend engineer building highly available APIs and services for Sardine’s agentic risk platform. Designing fraud - prevention systems, data pipelines, and production features for fintech customers.
Software Engineer improving Supabase’s scalable Postgres storage platform across APIs, CDNs, infrastructure, and developer tools. Building reliable uploads, asset optimization, and storage experiences for millions of developers.
Data API Engineer improving Supabase’s open - source PostgREST Data API. Optimizing PostgreSQL drivers, reliability, performance, observability, and platform integrations.
Senior Java Developer building event - driven backend services for Just Eat Takeaway.com’s global food delivery logistics platform. Owning courier network systems across data, deployment, and production operations.
Senior Backend Engineer building Java/Spring Boot fintech solutions for wealth management. Owning architecture, delivery, scalability, and security in a small team.
Network Technical Architect designing and delivering client network solutions for Long View, a North American IT provider. Leading architecture, documentation, project delivery, and technical consulting.
Senior AI Engineer developing Python, LangGraph and LangChain agentic AI workflows for Miratech’s enterprise clients. Integrating conversational AI, backend systems and observability into a centralized platform.
Staff Backend Engineer building Python distributed systems and serverless APIs for Emumba’s cloud - native core services. Designing scalable event - driven pipelines and secure AWS applications.