About the role

Bilingual Credit Counsellor providing compassionate financial guidance and support to clients. Helping them navigate debt and achieve financial stability while ensuring a high-quality counselling experience.

Responsibilities

Assess clients’ financial situations, helping them gain a clear understanding of their income, expenses, and debt obligations.
Provide personalized options and strategies to help them effectively manage and resolve their debts.
In some cases, offer ongoing support through a Debt Management Program, which enables clients to pay off their debts with interest relief.
Serve as a trusted resource, answering questions and following up to ensure clients stay on track toward financial stability.

Fluency in both English and French, in written and verbal communication.
Post-secondary degree or diploma (an asset but not required).
Three to five years of experience in financial services, counselling, social services, or related fields.
Excellent communication and interpersonal skills, with a genuine desire to help people and collaborate as part of a team.
Goal-oriented mindset, motivated by achieving objectives and supporting others in reaching their goals.
Strong ability to influence and guide others, including addressing concerns and overcoming objections.
Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively.
Availability to work variable shifts scheduled between 7:30 AM and 8:00 PM (local time).
Flexibility, including early mornings, may be required.
Six Saturday shifts per year are also required.

Three weeks vacation to start, plus 3 CCS days to use at your discretion and 6 Sick/Personal Days each year.
A comprehensive health and wellness benefits package, including prescription coverage, Extended Health and Dental Coverage, a Health Spending Account, and a Wellness Spending Account.
A long-term savings program with employer matching (up to 5% in the first 5 years of employment, with increases upon completion of 5, 10, and 15 years).
Educational reimbursements (up to $2,500/year).
The opportunity to participate in our two-level employee development program and supplemental mentoring relationships to support those interested in furthering their professional growth.
Celebration of personal and organizational milestones, including a paid day off when moving or getting married, as well as gifts for important events like having a child or celebrating a milestone service anniversary.
Employee and family assistance program that offers counselling support as well as a wide variety of support resources.