Home - based VIP Travel Counselor arranging complex corporate air, rail, road, and hotel bookings. Providing high - touch service and proactive travel advice for Amex GBT clients.
About the role
- Credit Counsellor helping Canadians assess finances, manage debt, and pursue financial stability. Providing counselling and Debt Management Program support for CCS, a nonprofit organization.
Responsibilities
- Assess clients’ financial situations, including income, expenses, and debt obligations
- Provide personalized options and strategies to manage and resolve debts
- Offer ongoing support through a Debt Management Program in applicable cases
- Help clients pay off debts with interest relief
- Answer client questions and follow up to support financial stability
- Provide compassionate guidance to clients navigating financial challenges
- Complete comprehensive training
- Collaborate as part of a team
- Work in the Moncton office one day per week
- Attend periodic in-person meetings or events with advance notice
Requirements
- Post-secondary degree or diploma is an asset but not required
- Three to five years of experience in financial services, counselling, social services, or related fields
- Excellent communication and interpersonal skills
- Genuine desire to help people and collaborate as part of a team
- Goal-oriented mindset
- Strong ability to influence and guide others, including addressing concerns and overcoming objections
- Strong organizational skills, with the ability to multitask, prioritize, and manage time effectively
- Availability to work variable shifts scheduled between 8:30 AM and 8:00 PM local time
- Flexibility, including early mornings, may be required
- Six Saturday shifts per year are required
- English language skills are required; fluency in additional languages is an asset
- Required to complete the Certified Financial Counsellor (CFC) certification within the first year of the start date
- Must be eligible to work in Canada on a full-time basis
Benefits
- 35 hour work week
- Generous time off provisions
- Three weeks vacation to start
- 3 CCS days to use at your discretion
- 6 Sick/Personal Days each year
- Comprehensive health and wellness benefits package
- Prescription Coverage
- Extended Health and Dental Coverage
- Health Spending Account
- Wellness Spending Account
- Long-term savings program with employer matching up to 5% in the first 5 years, with increases at 5th and 10th anniversaries
- $1,000 annual bonus upon the organization achieving Client Satisfaction goals
- Educational reimbursements up to $2,500/year
- $800 annual Bilingual Credit for team members able to speak both French and English
- Two-level employee development program
- Supplemental mentoring relationships
- Paid day off when moving or getting married
- Gifts for important events like having a child or celebrating a milestone service anniversary
- Employee and family assistance program offering counselling support and support resources
- Hybrid work arrangement
- Culture Club chat groups and activities
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