Technical Support Specialist supporting developers on Boldr’s open - weight AI platform. Troubleshooting APIs, SDKs, billing, and complex technical issues while building support processes.
About the role
- Pursuit Manager coordinating proposals across Canada for a global legal practice. Focusing on client proposals, team collaboration, and process management.
Responsibilities
- Manage and lead the entire pursuit process for major opportunities arising from priority key clients and new business opportunities.
- Obtain scope of proposal from lawyers, draft, edit and proof, including challenge to thinking and obtaining sign off for submission in accordance with protocols, corporate standards and best practice.
- Develop and manage relationships and work collaboratively with practice areas and sector teams.
- Recommend and apply appropriate structure and presentation to ensure consistent response to clients.
- Preliminary bid preparation, credentials collection and standard content management.
- Create, source and develop high-quality materials for use in proposals as standard pitch content.
- Research and review relevant market, industry, competitive, and business information for the preparation of successful pitches.
- Review on an ongoing basis proposal templates and content to ensure best practice is benchmarked against competitor activity and proposal feedback.
- Monitor use of standard proposal templates and forms, preserving global brand guidelines.
- Provide presentation coaching support for lawyers.
- Assist global offices on global proposals involving Canada.
- Conduct debriefs and analyses of feedback on our performance on proposals, whether won or lost, and use this intelligence to improve the quality of future proposals.
- Support directory and award submissions and matter collection efforts.
- Update and maintain the proposal tracking system, precedents and standard materials.
- Ensure finalized proposal content is distributed to appropriate mediums (e.g. matter database, standard material, website, etc.) and stakeholders in a timely manner.
- Assist with frequent reporting (weekly, monthly, quarterly and yearly) including strategic management reports.
Requirements
- Bachelor’s or recognized technical college degree in marketing or business is an asset.
- Minimum of 5-7 years of experience in a marketing, business development or related role.
- A self-starter who can work on their own initiative and is proactive in developing ideas and solutions.
- Experience working in the proposals function, or similar experience, preferably in a legal services firm.
- Strong research and writing skills, as well as superior proofreading skills and attention to detail.
- Proven creative and layout design skills.
- Advanced IT skills including advanced Word and Microsoft Office packages.
- Strong project management skills and the ability to multitask and manage competing priorities.
- Must be able to meet tight deadlines and work under pressure.
- Ability to work independently and as part of a team.
- Positive attitude and enthusiasm.
- Ability to liaise confidently and build relationships with people at all levels.
- Bilingual English and French (strong asset).
Benefits
- Retirement savings plan with employer contribution
- Benefit premiums paid by the firm
- Telemedicine services
- Flexible health and wellness allowance that covers much more than gym memberships!
- Training and development programs based on your interests and needs
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