Bilingual Nurse Case Manager supporting Canadian patients with therapy access, adherence, and case management. Coordinating providers, pharmacies, clinics, and funding through Innomar Strategies.
About the role
- Bilingual Canada Post Representative supporting Canadian customers with delivery, mail, rates, and service inquiries. Handling phone calls and concurrent live chats remotely from New Brunswick.
Responsibilities
- Provide customer assistance via phone and chat for delivery status, redirected mail, rates, and general service questions
- Manage multiple chats while ensuring responses meet service standards
- Ramp chat concurrency from 1 chat during the first 2 days, to 2 chats from days 3 to 10, and 3 chats from day 11 onward
- Handle incoming calls professionally, empathetically, and with a solution-focused approach
- Document customer interactions accurately and follow processes while navigating multiple tools
- Adapt to evolving customer needs and support requirements across calls, chat, or both depending on business demand
Requirements
- Bilingualism (French/English), interacting with French- and English-speaking people in Canada
- Answer calls in English between 50% to 80% of the time
- Typing speed of 40+ WPM with accuracy
- Available to work full-time, up to 40 hours per week
- Availability Monday to Friday, 7:00 am to 11:00 pm EST
- Availability Saturday and Sunday, 9:00 am to 9:00 pm EST
- Must reside within the hiring location
- Must reside in New Brunswick, in the zone associated with the Moncton office
- Reliable high-speed internet connection, minimum 25 MBPS
- Dedicated, quiet workspace free of distractions
- Flexibility to work evenings and weekends
- Excellent written and spoken communication skills with ability to de-escalate and resolve customer concerns
- Strong multitasking and problem-solving skills, with attention to detail
- Comfortable working under pressure in a fast-paced environment
- Previous customer service experience is an asset
Benefits
- Premiums for weekend hours and bilingualism
- Fully-paid training and coaching program
- Work from home – equipment provided
- Full benefits package after six months, including medical, dental, life insurance, enhanced RRSP contributions, and discounts on insurance
- Career progression opportunities to advanced roles as you gain experience
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Degree requirement
No Education Requirement
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