Technical lead building safe, evaluable LLM agents and AI infrastructure for OpenLoop’s telehealth platform. Setting architecture, observability, retrieval, and model operations direction.
About the role
- Forward Deployment AI Engineer designing and deploying AI-powered solutions for small and mid-size businesses in Canada. Work with clients to diagnose inefficiencies and engineer impactful solutions.
Responsibilities
- Embed directly with clients to discover operational pain points, map workflows, and identify high-ROI opportunities for AI and automation.
- Design and build AI agents using frameworks such as LangChain, LangGraph, AutoGen, or similar, including tool-use, memory, and multi-agent orchestration patterns.
- Develop AI-powered workflows that integrate with clients' existing systems (CRMs, ERPs, cloud platforms, communication tools, etc.)
- Engineer automation solutions across areas such as document processing, data extraction, reporting, customer communication, and internal operations.
- Own the full delivery lifecycle from scoping and architecture to build, testing, handoff, and lightweight documentation.
- Train and enable client teams to maintain and iterate on solutions post-deployment.
- Serve as a trusted technical advisor, translating complex AI capabilities into clear business value for non-technical stakeholders.
- Contribute internally by codifying reusable components, playbooks, and delivery templates that scale across the practice.
Requirements
- Bachelor's degree in Computer Science, Engineering, Information Systems, or a related technical field
- 2+ years of professional experience in software engineering, AI/ML engineering, or a technical consulting role
- Working proficiency in Python and familiarity with REST APIs and cloud services
- Hands-on experience building with LLM APIs (OpenAI, Anthropic, Gemini, or similar)
- Understanding of prompt engineering, RAG (Retrieval-Augmented Generation), and agentic workflow patterns
- Ability to work independently in ambiguous, fast-moving client environments
- Strong communication skills: You can explain a vector database to a CFO without losing them.
Benefits
- An award-winning culture and organization that focuses time and energy on YOU and fostering an awesome workplace
- Hybrid Remote Environment
- In-Person and Virtual Staff Socials – we offer an outgoing culture that provides lots of opportunities to connect with your co-workers
- Competitive Salary & Annual Vacation Time
- Comprehensive Benefits, including a Health Spending Account and RRSP Matching program
- Birthdays off!
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