About the role

Customer Care Representative serving as a first point of contact for Optiom policyholders. Handling inquiries and supporting dealer partners while providing empathetic service across various channels.

Responsibilities

You will be a first point of contact for Optiom policyholders — handling inbound inquiries about coverage, supporting claim-related questions, and providing the calm, clear, empathetic service that every customer deserves at the moment they call.
You will support Optiom's national network of dealer and broker partners — resolving inbound inquiries, assisting with policy and account questions, and building the day-to-day trust that strengthens our distribution relationships.

1–3 years of customer service or support experience — insurance, automotive, financial services, or any regulated environment is a strong asset
A professional phone presence and the ability to manage inbound call volume calmly and efficiently during peak hours
Clear, empathetic communication — you can explain policy details or process steps simply, accurately, and with patience
Ability to navigate multiple platforms simultaneously (CRM, policy admin, email) without losing focus on the person you are serving
Reliability and availability for a consistent part-time schedule of 15–20 hours per week, aligned to peak inbound demand windows (typically 10:00 – 17:00)
A team-first attitude and genuine commitment to getting things right the first time
Bonus Points For: Active insurance licensing in British Columbia (Insurance Council of BC), or confirmed ability to obtain within 90 days
Experience in an MGA, brokerage, or dealership environment — or familiarity with vehicle warranty, F&I, or specialty insurance products
Experience using a CRM or policy administration platform in a customer- or partner-facing role
Bilingual (English / French) — an asset, but not required.