Traveler Support Specialist assisting EF Go Ahead Tours travelers through phone and email. Enhancing pre - departure experiences and building loyalty for an educational travel company.
About the role
- Partner Support Representative resolving complex issues and explaining policy details for broker partners and policyholders. Navigating systems in real-time and delivering high-touch service experience.
Responsibilities
- Own the relationship with broker partners and policyholders
- Resolve complex issues and explain policy details and commission structures in plain language
- Navigate multiple systems in real time
- Deliver a high-touch service experience that strengthens partner relationships
Requirements
- 1+ years of customer service or partner support experience, ideally in insurance or financial services
- A white-glove service mindset — you build trust and rapport quickly through professionalism, responsiveness, and genuine care for partner outcomes
- The ability to explain complex policy details, commission calculations, and program rules in clear, plain language — adapting your communication style to different audiences and situations
- Technical agility — comfortable navigating multiple systems simultaneously while supporting partners in real time, troubleshooting issues, and learning new platforms quickly
- Solutions-oriented instincts — you look beyond the immediate issue to find the best overall outcome, balancing partner needs, client experience, and underwriting guidelines
- Independent judgment and ownership — confident making decisions within established guidelines, taking issues through to resolution, and navigating grey areas without waiting to be told what to do
- General Level 1 Insurance Licence, or a strong willingness to obtain one — we will support you
- Bonus Points For Active General Level 1 Insurance Licence already in hand
- Bilingual in English and Mandarin, Punjabi, or French
- Direct experience supporting broker partners with quoting, binding, policy maintenance, or commission inquiries
- Experience in a multi-system environment where toggling between platforms quickly and accurately was part of the job
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
BMO bank client service associate supporting lending operations, resolving escalations, and improving customer experiences. Analyzing feedback, producing reports, and ensuring compliant service delivery across Quebec locations.
Deployment Manager supporting Ariane’s hotel self - check - in technology across Europe. Coordinating deployments, configuring solutions, and resolving customer support issues for hospitality clients.
Customer Service Representative supporting Nestlé Canada’s Nutrition & Health business. Handling client calls, orders, inquiries, troubleshooting, and sales opportunities remotely.
Customer Service Specialist assisting Alberta Blue Cross members with health - benefit and government - program inquiries from home. Educating customers on plans, claims, online services, and mobile - app resources.
Remote customer service representative supporting global brands for Teleperformance. Handling customer queries, technical troubleshooting, scheduling, and data entry across Canadian provinces.
FA
Customer support specialist serving French - Canadian clients through phone, chat, and email for First Advantage’s background - screening and HR technology solutions. Resolving inquiries, troubleshooting issues, and documenting cases across business systems.
Consumer Support Specialist supporting Runway’s AI - powered creative platform users. Handling high - volume tickets, troubleshooting issues, and improving self - service content and support automation.
Bilingual member support specialist serving Assiniboine Credit Union members through personalized financial guidance and multiple communication channels. Promoting digital banking, resolving concerns, and supporting sustainable community - focused growth.
Customer Care Team Lead guiding ticket - service campaigns for Canada's largest opera company. Coaching specialists, handling escalations, and supporting outbound sales and donor - relations operations.