Senior Product Manager owning provider experience and clinical operations products at Maple, Canada’s on - demand healthcare platform. Driving scalable workflows and AI - enabled care delivery improvements.
About the role
- Senior Product Manager owning end-to-end product areas for Orchestry’s Microsoft 365 governance and automation SaaS platform. Turning customer insights into measurable product outcomes.
Responsibilities
- Own product areas end-to-end from discovery and strategy through delivery, launch, measurement, and iteration
- Build customer relationships and participate in discovery calls, sales conversations, feedback sessions, and post-launch validation
- Identify customer problems and opportunities through research, product data, market trends, competitive research, and cross-functional input
- Turn ambiguous problems into product direction, priorities, requirements, prototypes, and measurable outcomes
- Partner with Engineering and UX throughout discovery and delivery
- Develop and maintain product roadmaps connecting customer needs with company strategy and business outcomes
- Prioritize opportunities using evidence, product judgment, business impact, technical feasibility, and strategic fit
- Coordinate with go-to-market teams to position, launch, and support capabilities
- Establish success criteria and measure adoption, customer value, and business impact after launch
- Challenge assumptions and use customer evidence and data to improve decisions
- Improve Product discovery, planning, communication, documentation, and delivery practices
- Use modern AI tools for research, synthesis, prototyping, analysis, and product development
- Mentor and collaborate with product team members
- Within the first year, deepen understanding of Orchestry’s customers, market, product, and Microsoft 365 ecosystem; own meaningful product areas; build relationships; validate investments; improve discovery-to-Engineering workflows; ship capabilities; and demonstrate outcomes
Requirements
- 6+ years of product management experience, preferably in B2B SaaS, with demonstrated senior-level ownership of complex products or major product areas
- Experience owning software products or major product areas through the full product lifecycle
- Strong customer discovery skills and a genuine desire to spend time directly with customers
- Track record of turning customer and market insights into successful product decisions
- Strong product judgment and confidence forming and defending a point of view
- Comfortable making decisions in ambiguous environments without waiting for perfect information
- Excellent written and verbal communication skills
- Experience working closely with software engineers and enough technical fluency to participate meaningfully in architecture, feasibility, API, integration, and implementation discussions
- Strong analytical skills and experience using quantitative and qualitative evidence to make product decisions
- Experience defining product outcomes and measuring launch success
- Ability to work across Engineering, UX, Sales, Marketing, Customer Success, Support, and leadership without formal authority
- Comfortable in a fast-moving startup or scale-up with broad roles and evolving priorities
- High degree of ownership
- Nice to have: experience with enterprise SaaS, IT administration, security, governance, or platform products
- Nice to have: experience building products for technical or administrative users
- Nice to have: familiarity with Microsoft 365, Teams, SharePoint, Entra ID, Microsoft Graph, Power Platform, or the broader Microsoft ecosystem
- Nice to have: experience with APIs, integrations, permissions, identity, or enterprise security concepts
- Nice to have: experience with AI-enabled products, LLMs, agents, MCP, or AI-assisted product development
- Nice to have: experience working with remote and distributed teams
- Nice to have: experience mentoring Product Managers or improving product management practices
Benefits
- Competitive compensation
- Equity
- Benefits
- Remote-first work environment
- Flexibility in how you work
- Significant autonomy
- Smart, kind, no-ego team culture
- Accountability for meaningful outcomes
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