Business Analyst bridging business needs with CRM and ERP systems at Medisca, a global healthcare solutions company. Leading requirements, process mapping, UAT, and system implementations.
About the role
- Senior Business Analyst improving business processes and technology solutions at Colliers, a leading Canadian commercial real estate services firm. Bridging stakeholders and IT teams through requirements analysis, Agile delivery, and UAT.
Responsibilities
- Improve business processes and deliver business solutions across the organization
- Act as a bridge between business units and technology teams
- Collaborate with stakeholders, managers, and end-users to understand operational needs
- Gather information, conduct research, and facilitate discussions to document business requirements
- Analyze business scenarios involving people, processes, technology, and data
- Identify inefficiencies and opportunities for improvement
- Produce and maintain documentation, including process flows, sequence diagrams, and use cases
- Translate business needs into User Stories with measurable outcomes and acceptance criteria
- Liaise with business stakeholders, development, and QA teams
- Clarify requirements and prioritize development efforts during Agile sprints
- Manage analysis efforts for small to medium projects
- Ensure solutions align with user needs and strategic business objectives
- Lead user acceptance testing and facilitate issue resolution and stakeholder sign-off
- Support change management by documenting impacts, monitoring adoption, and assisting with training and communications
Requirements
- Bachelor's degree in Business, IT, Management, Computer Science, Economics, or a related field
- 5 years of experience in a business analysis role with a proven track record of handling complex initiatives
- Strong problem-solving and business modeling skills
- Ability to dissect complex business topics, identify underlying issues, and present findings in an organized manner
- Exceptional verbal, written, and visual communication skills
- Ability to explain concepts to non-technical audiences and translate business needs into technical specifications for IT teams
- Ability to build professional relationships with executives, developers, testers, end-users, and subject matter experts
- Proficiency with Microsoft 365 productivity tools, including Excel, Visio, and PowerPoint
- Experience with requirement management tools
- Basic to intermediate SQL query writing skills
- Ability to multi-task and lead multiple analysis initiatives simultaneously
- Currently authorized to work in Canada on a full-time basis
- Applicants must not require employer sponsorship for work visas
Benefits
- Innovative projects with tangible community and business impact
- Industry-leading training and development programs
- Comprehensive and flexible benefits package
- Competitive compensation
- Collaborative and empowering culture
- Diversity, Equity & Inclusion Program with eight Employee Resource Groups (ERGs)
- Global network and opportunities to connect and learn from professionals across 70 countries
- Disability-related accommodation throughout the recruitment and selection process
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