Sr. Support Tools Product Manager at Samsara, responsible for driving strategy and impacting support experience across multiple tools. Leading cross - team efforts to enhance sales technology stack.
About the role
- Product Owner responsible for managing product backlog for quote to cash subdomains at Equinix. Collaborating with cross-functional teams and ensuring delivery of maximum value to the business.
Responsibilities
- Own the Subdomain Product Backlog
- Collaborate with the Experience Product Managers to define and prioritize the product backlog for your respective subdomain
- Clearly articulate and document user stories, acceptance criteria, and other requirements
- Ensure that the backlog is visible, transparent, and clear to all stakeholders
- Prioritize backlog items based on business value, customer needs, and strategic objectives
- Work with development teams to deliver high-quality products that meet customer needs
- Participate in sprint planning, review, and retrospective meetings to ensure continuous improvement
- Provide clear guidance on the expected outcome and work with the team to meet the Definition of done
- Determine and pursue the optimal Customer and Stakeholder Engagement
- Gather and prioritize customer requirements through regular interaction and feedback
- Act as the primary point of contact for stakeholders, ensuring their needs and expectations are effectively managed
- Communicate product updates, progress, and plans to stakeholders and the broader organization
- Collaborate with Experience Product Managers and other Product Owners to ensure alignment and coherence across the product domains
- Work with upstream and downstream teams to ensure seamless integration and optimal end-to-end experience
- Engage with UX/UI designers to create intuitive and user-friendly interfaces
- Analyze product performance and user feedback to identify areas for improvement
- Advocate for and implement best practices in product management and agile methodologies
- Continuously refine and optimize processes to enhance efficiency and effectiveness
Requirements
- Bachelor's degree preferred
- 3+ years of experience in a product owner or similar role
- Strong understanding of Agile development methodologies, particularly in large organizations
- Proven ability to prioritize and manage multiple tasks in a fast-paced environment
- Excellent communication and collaboration skills
- Experience with quote-to-cash systems and transformation is a plus
- Strong analytical and problem-solving skills
- SalesForce Marketing Cloud Implementation Experience is a plus.
Benefits
- Employee Assistance Program
- Insurance: You may enroll in health, life, disability and voluntary plans that are designed for you and your eligible family members.
- Retirement: You and Equinix may contribute to a retirement plan to help you plan for your financial future.
- Paid Time Off (PTO) and Paid Holidays: You will receive an accrued amount of PTO each pay period along with various paid holidays for you to rest and recharge.
- Insurance: You may enroll in healthcare coverage that is designed to complement the provincial healthcare system, along with life, disability and optional benefit plans that are designed for you and your eligible family members.
- Retirement: You may also enroll in Equinix-sponsored retirement or savings plans: Defined Contribution Pension Plan (DCPP), Group Retirement Savings Plan (RRSP) and Tax-Free Savings Plan (TSFA).
- Vacation and Paid Holidays: Equinix offers both vacation and personal time, along with various paid holidays for you to rest and recharge.
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