Hotfix Developer resolving urgent production issues for Paystone, a North American payments and software company. Investigating transactional data, coding fixes, and deploying reliable client solutions.
About the role
- Director of Engineering leading Pantheon Systems' hosting infrastructure serving 700,000+ websites. Responsible for driving reliability, scalability, and performance at a high technical level.
Responsibilities
- Own the technical roadmap for Pantheon's hosting infrastructure, driving reliability, scalability, and performance across hundreds of thousands of customer sites and billions of monthly requests
- Lead and mentor Engineering Managers and senior engineers, building a high-performing team with a culture of ownership, operational rigor, and continuous improvement
- Drive architectural decisions for large-scale distributed systems, with particular focus on edge delivery, caching strategies, database operations, and multi-tenant infrastructure
- Define and enforce SLOs, observability standards, and incident response practices that keep the platform stable and customers confident
- Manage critical customer escalations directly — understanding the technical depth of what customers are running and communicating clearly under pressure
- Balance technical debt against platform stability, making principled trade-offs that keep the system healthy as it scales
- Represent Pantheon's technical interests with key technology partners and vendors
- Champion AI-native engineering practices across the team, integrating AI tooling into workflows, automation, and architectural decision-making
Requirements
- 12+ years of engineering experience with 3+ years managing other managers
- Background at a company that sells a cloud service — you understand what it means to operate infrastructure that customers depend on and pay for
- Proven track record leading high-performing engineering teams through meaningful technical transformation
- Executive-level communication skills; able to translate complex infrastructure concepts for product, sales, and executive audiences
- Deep experience with on-call operations and customer escalation management at scale
- Advanced knowledge of GCP, AWS, or Azure and container orchestration systems (Kubernetes)
- Expert-level understanding of distributed systems, cloud-native infrastructure, and large-scale multi-tenant hosting environments
- Hands-on experience with the database and caching technologies that power production web infrastructure: Nginx, MySQL, Redis, Memcached, PostgreSQL, Elasticsearch
- Strong familiarity with web runtime environments: PHP, Node.js, and related application server technologies
- Experience with CDN and edge delivery architecture — caching strategies, cache invalidation, edge performance optimization
- Proficiency in Go, Python, or equivalent systems-oriented languages
- Supporting AI-native development workflows, including LLM integration and agentic automation
- Staff-level architectural knowledge with a track record of driving decisions through in-depth technical discussion
Benefits
- Industry competitive compensation and equity plan
- Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays
- Full medical coverage (Extended health care, dental, vision)
- Top-of-line equipment
- In-office workspace (Vancouver, BC Canada)
- Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
- Events and activities both team-based and company wide that inspire, educate and cultivate
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