About the role

Director of Engineering leading Pantheon Systems' hosting infrastructure serving 700,000+ websites. Responsible for driving reliability, scalability, and performance at a high technical level.

Responsibilities

Own the technical roadmap for Pantheon's hosting infrastructure, driving reliability, scalability, and performance across hundreds of thousands of customer sites and billions of monthly requests
Lead and mentor Engineering Managers and senior engineers, building a high-performing team with a culture of ownership, operational rigor, and continuous improvement
Drive architectural decisions for large-scale distributed systems, with particular focus on edge delivery, caching strategies, database operations, and multi-tenant infrastructure
Define and enforce SLOs, observability standards, and incident response practices that keep the platform stable and customers confident
Manage critical customer escalations directly — understanding the technical depth of what customers are running and communicating clearly under pressure
Balance technical debt against platform stability, making principled trade-offs that keep the system healthy as it scales
Represent Pantheon's technical interests with key technology partners and vendors
Champion AI-native engineering practices across the team, integrating AI tooling into workflows, automation, and architectural decision-making

12+ years of engineering experience with 3+ years managing other managers
Background at a company that sells a cloud service — you understand what it means to operate infrastructure that customers depend on and pay for
Proven track record leading high-performing engineering teams through meaningful technical transformation
Executive-level communication skills; able to translate complex infrastructure concepts for product, sales, and executive audiences
Deep experience with on-call operations and customer escalation management at scale
Advanced knowledge of GCP, AWS, or Azure and container orchestration systems (Kubernetes)
Expert-level understanding of distributed systems, cloud-native infrastructure, and large-scale multi-tenant hosting environments
Hands-on experience with the database and caching technologies that power production web infrastructure: Nginx, MySQL, Redis, Memcached, PostgreSQL, Elasticsearch
Strong familiarity with web runtime environments: PHP, Node.js, and related application server technologies
Experience with CDN and edge delivery architecture — caching strategies, cache invalidation, edge performance optimization
Proficiency in Go, Python, or equivalent systems-oriented languages
Supporting AI-native development workflows, including LLM integration and agentic automation
Staff-level architectural knowledge with a track record of driving decisions through in-depth technical discussion

Industry competitive compensation and equity plan
Paid Time Off (PTO), Paid Sick Leave (PSL) and 12 Paid Company Holidays
Full medical coverage (Extended health care, dental, vision)
Top-of-line equipment
In-office workspace (Vancouver, BC Canada)
Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
Events and activities both team-based and company wide that inspire, educate and cultivate