About the role

Bilingual trainer implementing PBS dealership management software for automotive customers across North America. Delivering virtual and onsite sales training while supporting smooth software deployments and customer success.

Responsibilities

Deliver expert training and support in English and French to new and existing customers on PBS Dealer Management Software.
Conduct primarily virtual training sessions to guide customers through the software implementation process.
Provide onsite training for new software installations in person.
Develop a thorough understanding of PBS software and related training processes.
Independently manage and deliver assigned training sessions within the primary silo.
Become an install resource without assistance.
Prioritize tasks independently and demonstrate accountability.
Handle assigned DTO Cornerstone tickets in a timely manner.
Navigate and demonstrate the PBS DMS system while maintaining positive, solutions-focused customer relationships.
Respond promptly to internal and external training requests.
Write tickets for issues and escalate them to the corresponding teams.
Stay up to date with evolving process documentation.
Share knowledge across silos and contribute to team learning and development.
Expand product knowledge and participate in cross-training opportunities.
Support a collaborative and positive team environment.
Perform other assigned duties and responsibilities.

Fluent in French and English, including speaking, reading, and writing.
1–2 years of experience in a car dealership environment, focused on sales.
Strong computer skills, including proficiency in Microsoft Office Suite: Outlook, Word, and Excel.
Ability to quickly learn and adapt to new software tools.
Ability to travel within Canada and the USA up to 2 weeks per month.
Valid passport required.
U.S. visa required if applicable.
Full, valid, unrestricted driver's license required.
Excellent communication, presentation, and public-speaking skills.
PBS software experience is a strong asset.
Experience facilitating in-person and virtual training sessions is a strong asset.
Strong problem-solving and troubleshooting skills.
Effective time-management and organizational skills.
Ability to multitask and prioritize.
Outstanding documentation abilities.
High School Diploma.

Professional Development – Continuous training, industry certifications, and clear pathways for career advancement.
Travel Opportunities – Travel to locations across Canada, the U.S., and the Caribbean.
Comprehensive health benefits – Medical and dental coverage to support your well-being.
Paid Time Off – Generous PTO to help you recharge and maintain work-life balance.
Inclusive culture – A collaborative, supportive team environment where your ideas and voice truly matter.
Employee recognition – Regular appreciation programs and performance-based incentives.
Competitive annual base salary.
Up to $4,800 per year in product certification bonuses.
Outstanding travel incentive bonuses.
Additional performance incentives.
Attractive referral bonuses.
Staff discounts – Exclusive savings with partners such as GM, Dell, and more.