Senior collections officer managing third - party financial portfolios for Canadian credit bureau CBCC. Negotiating payments, resolving delinquent accounts, and maintaining compliance in a remote frontline team.
About the role
- Incident Commander managing various incidents across online and physical platforms for Penn Interactive. Collaborating with engineering teams to enhance service delivery and incident management.
Responsibilities
- Drive and enhance collaboration with other Incident Commanders, Customer Support, Application and Engineering teams - cross-functional teams to lead real-time incident management.
- Provides Leadership for developing Practices, Frameworks, Process Flows, Templates and Process Guides
- Continuously improve and enhance the internal framework, methodology, processes, and tools
- Developing and maintaining key practical capabilities
- Collaborating with SRE Teams and Infrastructure teams to identify requirements and gaps resulting in downtime or blindspots.
- Recommends innovative solutions that enable the organization to deliver on its objectives and goals.
- Promote opportunities for Continuous Service Improvements
- Manage and update Root Cause Analysis documentation.
- Lead SRE communications to stakeholders via E-mail, Slack, & Teams in timely manner
- Lead initiatives to promote JIRA Release Ticket management, quality and alignment with Incident management communication supporting SLAs
- Other duties as required.
Requirements
- Experience in a similar role or incident management role.
- Experience and understanding of Containerization (Docker & Kubernetes preferred)
- Automation: Understanding of configuration management and infrastructure as code tools. Terraform, Ansible, Helm, etc.
- Experience with a programming language.
- Comfortable within Linux environments and needs.
- Experience working with AWS, GCP, and on-premises environments.
- Ability to work independently and learn quickly with little supervision.
- Ability to handle multiple projects simultaneously.
- Willingness to drop everything and take on an ad-hoc task.
- You’re the type of individual who is tech-savvy and passionate about learning new technologies and tools.
- Out-going, and able to keep a conversation going naturally to extract needed information
- A degree in computer science, engineering, and/or similar experience.
- Nice to have: Postgres, MySQL, Elastic Search, Kafka, Redis, Terragrunt, Prometheus, Python, Talos Linux
Benefits
- Competitive compensation package.
- Fun, relaxed work environment.
- Education and conference reimbursements.
- Parental leave top up.
- Opportunities for career progression and mentoring others.
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
QC Coordinator receiving and managing laboratory samples for Apotex, a Canadian pharmaceutical company. Maintaining QC inventories, LIMS records, laboratory supplies, and compliant sample disposal.
Kitchen General Utility Worker supporting food preparation, sanitation, dishwashing, and housekeeping at Aramark’s remote Fire Lake Camp. Working a 14 - on/14 - off rotation with meals, lodging, and covered air transportation.
Therapeutic Specialist promoting AbbVie medicines for gynecology and gastroenterology conditions. Managing healthcare - provider relationships, territory plans, and sales performance across Alberta and Manitoba.
Mobile Mortgage Specialist growing mortgage business for TD, a leading Canadian financial institution. Developing realtor and professional referrals while building lasting customer relationships.
Part - time Shift Leader supervising Canna Cabana’s cannabis retail store operations in Red Deer. Supporting management, leading staff, serving customers, and achieving sales and inventory goals.
Part - time retail shift leader supervising daily operations at Canna Cabana, Canada’s cannabis retail chain. Managing staff, customer service, sales targets, compliance, and inventory during shifts.
Part - time cannabis retail Shift Leader supervising store operations, staff, sales, customer service, and inventory. Supporting Canna Cabana, Canada’s large cannabis retail chain, in Cochrane.
Business Insights Specialist forecasting wholesale banking stress scenarios for TD, a major North American bank. Analyzing capital - planning results and improving stress - testing models, controls, and analytics.
Visual merchandising specialist creating AI - powered product concepts, mockups, and Figma presentations. Helping THE/STUDIO’s custom manufacturing platform drive customer retention and new projects.