Mobile Mortgage Specialist developing mortgage referrals and customer relationships for TD, a leading Canadian bank. Building a mortgage business through sales, networking, and financial partnerships.
About the role
- Incident Commander managing various incidents across online and physical platforms for Penn Interactive. Collaborating with engineering teams to enhance service delivery and incident management.
Responsibilities
- Drive and enhance collaboration with other Incident Commanders, Customer Support, Application and Engineering teams - cross-functional teams to lead real-time incident management.
- Provides Leadership for developing Practices, Frameworks, Process Flows, Templates and Process Guides
- Continuously improve and enhance the internal framework, methodology, processes, and tools
- Developing and maintaining key practical capabilities
- Collaborating with SRE Teams and Infrastructure teams to identify requirements and gaps resulting in downtime or blindspots.
- Recommends innovative solutions that enable the organization to deliver on its objectives and goals.
- Promote opportunities for Continuous Service Improvements
- Manage and update Root Cause Analysis documentation.
- Lead SRE communications to stakeholders via E-mail, Slack, & Teams in timely manner
- Lead initiatives to promote JIRA Release Ticket management, quality and alignment with Incident management communication supporting SLAs
- Other duties as required.
Requirements
- Experience in a similar role or incident management role.
- Experience and understanding of Containerization (Docker & Kubernetes preferred)
- Automation: Understanding of configuration management and infrastructure as code tools. Terraform, Ansible, Helm, etc.
- Experience with a programming language.
- Comfortable within Linux environments and needs.
- Experience working with AWS, GCP, and on-premises environments.
- Ability to work independently and learn quickly with little supervision.
- Ability to handle multiple projects simultaneously.
- Willingness to drop everything and take on an ad-hoc task.
- You’re the type of individual who is tech-savvy and passionate about learning new technologies and tools.
- Out-going, and able to keep a conversation going naturally to extract needed information
- A degree in computer science, engineering, and/or similar experience.
- Nice to have: Postgres, MySQL, Elastic Search, Kafka, Redis, Terragrunt, Prometheus, Python, Talos Linux
Benefits
- Competitive compensation package.
- Fun, relaxed work environment.
- Education and conference reimbursements.
- Parental leave top up.
- Opportunities for career progression and mentoring others.
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