Registration Business Analyst role involving client administration applications planning and analysis. Enhancing existing applications and supporting users while ensuring compliance with standards.
Responsibilities
Reporting to the Manager, Registration Standards, Quality and Projects
Plans, analyzes and implements new client administration applications
Looks at enhancements to existing applications
Maintains and supports software applications by troubleshooting and providing solutions to users
Develops, maintains, and disseminates applicable system and user documentation
Provides quality related statistics reporting to the Registration Leadership team
Participates on inter-disciplinary teams across the lower mainland to provide subject matter expertise
Develops and enhances audit reports to provide the necessary feedback
Compiles and analyzes various information sources and provides recommendations
Requirements
Bachelor's degree in the area of Health Information Management/Technology, Science (Finance, Mathematics, etc.) or Business Administration
Minimum of three (3) years' recent related experience or an equivalent combination of education, training, and experience
Comprehensive knowledge of policy and standards for client identity management and client registration data collection
Working knowledge of information security and confidentiality guidelines and policies
Knowledge of project management methodologies and techniques, principles and practices
Understanding of systems analysis and design, related tools and techniques
Knowledge of hospital operations and health care administration requirements
Demonstrated verbal and written communication skills including strong business writing skills
Ability to analyze operational problems and identify innovative solutions
Ability to work effectively with people from various disciplines
Demonstrated ability to manage effective relationships with vendors and external organizations
Ability to coordinate and lead work groups
Ability to manage own work activities to achieve maximum efficiency
Skilled in Microsoft Office for Business
Collects and translates business requirements into functional specifications and detailed test plans
Prepares documentation such as Use Cases, Business Rules, User Interface Specifications, Data Interface Specifications, etc.
Communicates the business directives, goals, and needs to the technical team and serves as an interface between operations department and technical team
Liaises with the Registration Supervisors, Managers/Coordinators and provides quality-related statistics reporting
Participates and defines business requirement changes in application set-up that accompany changes in Ministry of Health (MOH) guidelines
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