American Express compliance executive overseeing Canadian payments, regulators, and legal entities. Leading Canada’s compliance framework, AML, privacy, complaints, and regulatory affairs.
About the role
- Vice President leading Pinnacle Fund Services’ private equity fund administration platform. Driving client relationships, operational excellence, profitability, and multi-level team development in Toronto.
Responsibilities
- Execute the strategic plan for the Private Equity division, driving profitability, client satisfaction, operational excellence, and long-term growth
- Lead KPI reviews and divisional performance management, using data and business insight to support clear priorities and sustained improvement
- Support firmwide transformation, operating standards, continuous improvement, and scalability initiatives
- Lead Private Equity service delivery teams across locations, ensuring timeliness, quality, consistency, and high standards across accounting, reporting, valuations, and client deliverables
- Improve client allocation methodologies, workforce planning, utilization, and capacity management
- Standardize operating practices, workflow disciplines, onboarding routines, and readiness for audits and client due diligence
- Own divisional profitability and operating performance, including utilization, realization, staffing levels, margins, and client profitability
- Guide resource strategy, resource allocation, and client profitability
- Serve as executive relationship lead for strategic Private Equity clients, focusing on retention, service quality, and growth
- Oversee action points from client reviews and lead resolution of complex client issues
- Lead and develop AVPs, Senior Managers, Managers, and future leaders
- Promote ownership, collaboration, accountability, commercial judgment, technical credibility, and client excellence
Requirements
- 10+ years of Senior leadership experience in private equity fund administration or alternative investment services
- Deep technical expertise across fund accounting, reporting, valuations, investor allocations, audits, and client deliverables
- Proven ability to lead multi-level teams, strengthen performance, and develop future leaders
- Strong business acumen, with experience managing profitability, utilization, staffing, margins, and client economics
- Demonstrated success enhancing established operations, standardizing practices, and improving service delivery across locations
- Executive-level client relationship management skills, supported by sound judgment, emotional intelligence, and credibility with senior stakeholders
- Based in the Toronto area
Benefits
- Extended Health Benefits
- RRSP Employer Match Program
- Competitive Compensation
- Annual discretionary bonus
- Educational Support
- Work-Life Balance
- Remote Firm, with some in-office days with purpose (learn, build relationships, collaborate & socialize)
- Exposure to all aspects of the business
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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