Plasma is a purpose-built blockchain for stablecoin payments.

Plasma

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operations

Plasma is a purpose-built blockchain designed specifically for stablecoin payments. It offers near-instant, low-cost global settlement and is capable of handling thousands of transactions per second while ensuring compatibility with Ethereum's smart contracts and applications. By leveraging the security and decentralization of Bitcoin as a sidechain, Plasma provides a reliable and efficient platform for remittances, merchant payments, and other financial services involving stablecoins.

• Handle inbound customer queries across chat, email, and support tooling
• Take accountability for response quality and speed
• Work alongside the Head of Operations to build processes, identify gaps, and support operational decisions
• Create response frameworks, internal guides, templates, and escalation paths
• Help onboard international Operations team members and maintain consistency across regions
• Track customer issues, identify recurring themes, and flag them to Product and Engineering
• Help prioritise fixes that improve customer outcomes
• Collaborate with Compliance, KYC, and Product during onboarding and verification flows
• Represent customer feedback in internal discussions and advocate for improvements
• Rotate weekend shifts approximately once every 6 weeks, with time off the following week

Customer Operations Specialist

Customer Operations Specialist supporting customers of Plasma’s global stablecoin money account. Building support processes, coordinating international operations, and improving onboarding and verification experiences.

Plasma

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Customer Operations Specialist

Plasma