ESA intern developing the Solar Orbiter App for scientific analysis of heliophysics datasets. Integrating Python tools, archive access, testing, and public release in ESA Datalabs.
About the role
- Customer Operations Specialist supporting customers of Plasma’s global stablecoin money account. Building support processes, coordinating international operations, and improving onboarding and verification experiences.
Responsibilities
- Handle inbound customer queries across chat, email, and support tooling
- Take accountability for response quality and speed
- Work alongside the Head of Operations to build processes, identify gaps, and support operational decisions
- Create response frameworks, internal guides, templates, and escalation paths
- Help onboard international Operations team members and maintain consistency across regions
- Track customer issues, identify recurring themes, and flag them to Product and Engineering
- Help prioritise fixes that improve customer outcomes
- Collaborate with Compliance, KYC, and Product during onboarding and verification flows
- Represent customer feedback in internal discussions and advocate for improvements
- Rotate weekend shifts approximately once every 6 weeks, with time off the following week
Requirements
- 1 to 3 years of experience in customer operations, customer success, or a support role, ideally within fintech, payments, or crypto
- Competent English language required
- Comfortable with ambiguity in an early-stage company
- Understanding of the basics of stablecoins and digital assets and motivation to learn more
- Ability to manage a queue, prioritise effectively, and maintain quality under pressure
- Ability to collaborate with people across functions, time zones, and seniority levels
- Flexibility in working hours and weekend shifts
- Willingness to work or be available in the Central Standard Time timezone
- Startup or scale-up process-building experience preferred
- Exposure to Intercom, Zendesk, Freshdesk, or similar support tooling preferred
- Familiarity with KYC or compliance workflows preferred
- Experience supporting or managing a small team preferred
- Multilingual skills preferred
Benefits
- Token compensation
- Visa sponsorship and relocation support if joining from abroad
- Premium health insurance for you and your family, fully covered by Plasma
- Monthly wellness budget for gym, therapy, sauna, or massage
- All the tools and tech needed to operate at your best
- Ability to take days worked on weekend shifts off the following week
- London HQ gym access and daily food for those who thrive in an office environment
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Degree requirement
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