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About the role
- Conseiller en amélioration des processus TI pour un organisme public québécois. Optimisation Lean, gestion du changement, gouvernance et pilotage de la performance.
Responsibilities
- Analyze IT processes and practices to identify gaps, pain points, and opportunities for improvement
- Design, document, and maintain target processes based on best practices, continuous improvement, and Lean principles
- Support workstream leads and their teams in structuring, planning, and advancing their initiatives
- Tailor support to the needs, challenges, and realities of stakeholders
- Assess the human, organizational, and operational impacts of change and define support requirements
- Promote change adoption, stakeholder engagement, and the sustained adoption of new practices
- Establish performance indicators and tracking mechanisms to monitor the progress, outcomes, and effects of improvements
- Conduct assessments of IT processes and practices
- Apply continuous improvement approaches and tools to simplify ways of working, eliminate non-value-added activities, and improve efficiency
- Develop findings and recommendations to support practice improvements and decision-making
- Contribute to IT governance frameworks, practices, processes, and mechanisms
- Facilitate working sessions, co-creation workshops, and continuous improvement activities
- Support stakeholder mobilization and engagement
- Translate issues and opportunities into actions, initiatives, expected outcomes, and success measures
- Identify dependencies and alignment needs across workstreams and facilitate coordination
- Support workstream leads in preparing issues, recommendations, and decisions for governance bodies
- Develop performance indicators and tracking mechanisms
- Monitor activities, issues, risks, and outcomes, and produce the analyses required for effective oversight
- Contribute to quality, performance management, and continuous improvement
Requirements
- Hold an undergraduate university degree (bachelor’s degree) in information technology, business administration, or another relevant field, or possess relevant experience, certification, or a combination of qualifications deemed equivalent to the academic requirements
- MIFI equivalency assessment is required for any diploma or degree obtained outside Quebec
- Lean Six Sigma Green Belt or Black Belt certification
- Eight (8) years of experience in process improvement or quality management within complex operational environments
- Five (5) years of experience in a continuous improvement advisory role, with a demonstrated ability to deliver measurable results
- Proven experience leading structured improvement initiatives (Kaizen, VSM, Six Sigma) that have delivered documented gains
- Experience developing performance indicators and management dashboards
- Proficiency in Lean and Six Sigma methodologies and related tools, including VSM, 5 Whys, Ishikawa, Kaizen events, visual management, and practice standardization
- In-depth knowledge of governance and regulatory or standards frameworks
- Ability to draft robust policies, procedures, and governance frameworks
- Strong process modeling and documentation skills
- Proficiency in BPMN and process-mapping tools (Visio, Lucidchart, or equivalent)
- Ability to produce clear, maintainable documentation for readers at different levels
- Proficiency in performance indicators and dashboards, with experience implementing them in Power BI or an equivalent platform
- Advanced proficiency in spoken and written French
- Recognized training in continuous improvement and process optimization
- Training in change management, such as Prosci or CCMP, or a recognized equivalent
- Training in agile methods and team enablement, including Scrum, Kanban, or agile coaching
- Training related to SAFe or a scaled agile delivery framework
- Experience analyzing, optimizing, and documenting processes
- Experience analyzing impacts and supporting organizational, operational, or technological change
- Assets: ITIL 4 Foundation or higher; COBIT, PRINCE2, PMP, or equivalent; experience with highly operationally constrained environments; proficiency with Microsoft 365; knowledge of Azure DevOps
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