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About the role
- Executive building and scaling CanWise Financial’s mortgage underwriting and servicing operations. Leading compliance, technology, teams, funder relationships and operational P&L for Ratehub’s Canadian fintech.
Responsibilities
- Build, launch and operate the lending operations function for CanWise Financial, Ratehub’s CMHC-approved mortgage lender
- Establish and oversee the end-to-end operating model for underwriting and servicing
- Develop policies, processes, workflows, controls and service standards for underwriting and servicing operations
- Evaluate, select and implement technology platforms for underwriting, servicing, workflow management, reporting and operational controls
- Define the organizational structure, recruit and lead underwriting, servicing and operational teams
- Establish provincial licensing, mortgage administrator registration and other regulatory infrastructure across Canada
- Ensure compliance with FINTRAC/AML, KYC and other applicable regulatory requirements
- Lead funder and lending partner onboarding, relationships, service levels, reporting and issue resolution
- Build processes for arrears, collections, workout and default management
- Establish KPIs, SLAs and reporting frameworks; monitor performance and drive continuous improvement
- Own the operational P&L, including operating costs, staffing, third-party expenses and productivity
- Partner with Product, Technology, Finance, Risk, Compliance, Legal, Sales and Marketing teams
- Scale lending infrastructure while maintaining service levels, risk management, regulatory compliance and unit economics
- Provide executive reporting and recommendations on performance, financial results, risks, opportunities and strategic priorities
Requirements
- 15+ years of progressive experience in lending, mortgage operations, banking or financial services, with significant leadership responsibility across underwriting, servicing and/or lending operations
- Experience building and scaling lending operations, ideally within a mortgage lender, financial institution, fintech or high-growth financial services environment
- End-to-end ownership of an operating function from strategy and operating model design through implementation, launch and ongoing optimization
- Deep understanding of mortgage underwriting and servicing, including credit policies, adjudication, funding, administration, servicing, arrears and default management
- Experience with lending technology platforms, vendor evaluation, technology selection and complex platform implementations
- Experience building and leading teams, including organizational design, executive hiring, workforce planning and high-performing operational organizations
- Strong knowledge of the Canadian mortgage regulatory environment, including provincial licensing and mortgage administrator requirements
- Experience managing FINTRAC/AML and KYC requirements within a lending or financial services environment
- Experience establishing and managing funder, lender and/or institutional partner relationships, including onboarding, operational requirements and service-level agreements
- Understanding of lending economics and P&L management, including costs, productivity, service levels and operational performance
- Strong analytical and problem-solving capabilities using operational and financial data
- Ability to operate effectively in an entrepreneurial, high-growth environment while balancing execution, risk management, governance and regulatory discipline
- Excellent executive communication and stakeholder management skills across business, technology, product, finance, risk, compliance and legal functions
- Strategic and hands-on leadership style
- Undergraduate degree in business, finance, economics or a related discipline
- Relevant professional designations or graduate-level education would be considered an asset
- Experience in a fintech, PE-backed or entrepreneurial environment is considered an asset
- Legally entitled to work in Canada
Benefits
- Competitive compensation with a salary reflecting experience and the Canadian market
- Remote-first environment with flexibility to work from anywhere in Canada
- Occasional in-person team gatherings
- Flexible hours and autonomy to manage your schedule
- Individual training allowance for professional development
- Regular remote and in-person team socials
- Accommodations available upon request for candidates taking part in all aspects of the selection process
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