Sports league coordinator planning, selling, and delivering community sports programs for Community Sports Partners. Growing registrations, partnerships, retention, and reliable local operations.
About the role
- Operations Manager executing HUNGRY's workplace catering, delivery, and event operations across a Canadian market. Coordinating contractors, leading staff, managing hubs, and ensuring reliable client service.
Responsibilities
- Own day-to-day execution of catering, delivery, and event operations across the assigned market
- Plan and coordinate the local network of Captains, assigning gigs, setting logistics, and communicating expectations
- Recruit and onboard Captains and connect them with service and food safety training
- Partner with Sales and Food Partner Management to ensure a smooth handoff from booking to execution
- Oversee hub readiness, including supply and equipment stock, uniform inventory, contractor check-in/dispatch flow, and hub cleanliness and organization
- Build and manage logistics plans, contractor scheduling coverage, and inventory
- Manage local vendor and logistics relationships
- Monitor service quality in real time and resolve operational risks
- Track and report market-level operational metrics to the National Director of Operations
- Maintain food safety and workplace safety compliance
- Lead, coach, and hold accountable direct HUNGRY employees, including Hub Operators, onsite General Managers, and Hospitality Associates
- Hire, onboard, and train onsite service staff
- Manage direct-report performance through check-ins, coaching, and corrective action
- Build a culture of ownership, urgency, and hospitality-first service
- Complete time and attendance tracking, expense management, purchasing and receiving, and inventory reporting
- Maintain accurate records supporting payroll, budgeting, and audit needs
Requirements
- 2 to 3+ years of experience in an operations role, preferably in catering, food service, hospitality, or logistics
- Experience directly managing and developing employees, including hiring, coaching, and performance management
- Experience planning and coordinating a contractor-based or gig workforce and the ability to navigate contractor relations
- Hands-on experience with live event execution and logistics management
- Ability to manage multiple priorities and adapt quickly in a fast-paced, deadline-driven environment
- Working knowledge of food safety and sanitation standards
- Ability to lift, move, and transport catering equipment and supplies as needed
- Excellent written and verbal communication skills and the ability to collaborate with cross-functional teams
- Experience with administrative operations such as time and attendance systems, expense reporting, and purchasing/receiving workflows
- Experience operating in a multi-site or market-based operations role
- Food Safety Certification (ServSafe or equivalent)
- Experience partnering directly with a sales team on client-facing execution
- Valid driver's license, where required by market
- Bilingual preferred
- Regular travel within the assigned market to client sites, events, and hub locations
- Early morning, evening, and weekend availability required based on the market's event and delivery calendar
- Fast-paced field environment requiring flexibility and sound judgment under pressure
Benefits
- Health and Dental Insurance Options
- Equity incentives/Stock Options
- Paid and Sick Time Off
- Reasonable accommodations to employees when necessary to perform the essential functions of their job
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Operations Manager leading food donation distribution and community partnerships across British Columbia. Supporting Second Harvest, Canada’s largest food rescue organization, in expanding equitable food access.
Client Operations Specialist managing client campaign setup, quality assurance, and reporting at Leads.io, a lead - generation company. Coordinating clients and internal teams for efficient, profitable campaigns.
Conseiller en amélioration des processus TI pour un organisme public québécois. Optimisation Lean, gestion du changement, gouvernance et pilotage de la performance.
E - Commerce Operations Manager driving Amazon account performance and Asian supply chain operations. Managing listings, forecasting, suppliers, logistics, and product development for a premium bedding retailer.
E - commerce operations specialist maintaining PERGOLUX’s US Shopify storefront for Scandinavian - inspired outdoor living products. Managing QA, promotions, catalog accuracy, and conversion performance.
Senior Associate operating DLP and DSPM solutions for PwC Canada’s cybersecurity clients. Managing policies, incidents, integrations, audits, and data protection operations.
Merchant Operations Specialist supporting Thanx, a restaurant loyalty and guest engagement platform. Configuring integrations, investigating issues, monitoring location health, and building operational automations.
Executive building and scaling CanWise Financial’s mortgage underwriting and servicing operations. Leading compliance, technology, teams, funder relationships and operational P&L for Ratehub’s Canadian fintech.
Privacy Operations Specialist executing privacy controls, assessments, incidents, and DSARs for Aviso, a Canadian wealth management and investment services provider. Embedding Privacy by Design across business and technology teams.