Thanx is the guest engagement platform (digital experiences, personalization, loyalty, CRM) that helps retailers grow customer lifetime value predictably.
"We launched Thanx amidst the pandemic and haven't had a backwards week since.
Our sales have been climbing and Thanx has been an instrumental part of that growth.
It’s been invaluable to reach our customers, given the disruption to normal habits." – Kelly Conroy, VP of Marketing at Kneaders
How can we help your brand grow CLV better than anyone else? thanx.com/why-thanx

Thanx

product-marketing

Thanx is the number one guest engagement platform designed to boost customer loyalty through personalized, exclusive, and on-brand experiences. Specializing in the restaurant industry, Thanx provides a suite of tools including mobile apps, CRM, marketing automation, and A/B testing to help restaurant brands engage with their customers without relying on traditional discounts. Their platform boasts advanced data services capturing significant customer purchase behavior, lending to impactful marketing and customer retention strategies. With a loyalty designer and comprehensive content management system, Thanx enables restaurants to constantly evolve their loyalty programs and maximize customer conversion and engagement metrics.

Thanx is the guest engagement platform (digital experiences, personalization, loyalty, CRM) that helps retailers grow customer lifetime value predictably.

"We launched Thanx amidst the pandemic and haven't had a backwards week since. Our sales have been climbing and Thanx has been an instrumental part of that growth. It’s been invaluable to reach our customers, given the disruption to normal habits." – Kelly Conroy, VP of Marketing at Kneaders

How can we help your brand grow CLV better than anyone else? thanx.com/why-thanx

• Own product-level positioning and messaging for assigned platform areas
• Build positioning frameworks, drive sales and CS adoption, and revise messaging as the market and roadmap change
• Own product launches end to end, including tiering, goals, tactics, cross-functional execution, and reporting
• Own the customer proof library and produce reference stories, case studies, one-pagers, slides, use-case documentation, and other proof assets
• Interview newly launched customers and internal teams to identify outcomes and stories
• Build enablement, competitive positioning, objection handling, and training for sales, CS, and partners
• Measure enablement usage and impact on win rates
• Own market and competitive intelligence for restaurant operators and competitors
• Inform positioning, roadmap discussions, and executive decision-making with market insights
• Produce customer-win content for social and partner channels
• Apply product marketing to Help Center and in-dashboard content, including embedded video and feature context
• Build reusable AI-enabled tools and workflows for content production and other repeatable work
• Use AI and internal analytics tools to investigate customer outcomes and accelerate content creation
• Experiment with video, podcasts, live events, office hours, and community forums to improve distribution
• Report to the VP of Marketing and operate as a peer to sales, CS, product, and partnerships leadership
• Lead cross-functional launch teams without formal authority and brief executives on market performance
• At six months, run at least one Tier-1 launch, achieve sales adoption of messaging, and publish customer proof
• At twelve months, own positioning, provide executive market intelligence, and improve launch efficiency

Senior Product Marketing Manager

Senior Product Marketing Manager shaping launches, positioning, and customer proof for Thanx, a restaurant loyalty and guest engagement platform. Building AI-enabled marketing systems and sales enablement.

customer-success-manager

• Own strategy for a portfolio of approximately 10–12 of Thanx’s largest and most strategic restaurant brands
• Report to the VP of Customer Success
• Work cross-functionally across Sales, Support, Product, Engineering, and Finance
• Set account direction and defend it with senior client-side and internal stakeholders
• Define cross-functional needs, rationale, and business impact; direct execution like a business owner
• Own and close full-cycle renewals, leading negotiations with Finance and the VP of Customer Success
• Find and develop internal customer champions
• Identify underperforming accounts and build growth plans with senior buy-in
• Use AI daily for account planning, health monitoring, stakeholder communications, and renewal preparation
• Travel for on-site business reviews, executive meetings, brand launches, and industry events

Enterprise Customer Success Manager

Enterprise Customer Success Manager owning renewals, growth, and executive relationships for Thanx’s restaurant loyalty and guest-engagement platform. Fully remote across the US and Canada.

full-stack-engineer

• Architect and Develop Robust Software Solutions: Build well crafted, scalable, maintainable, and resilient software across the entire stack.
• Enhance Software Stability and Resilience: Diagnose and address bugs while tackling root causes to bolster the stability and resilience of our software, ensuring a seamless user experience. Participate in on-call rotation with all other engineers.
• Collaborate and Share Expertise: Engage proactively in pull requests and spike documents, actively sharing insights and expertise to foster a collaborative team environment and drive continuous improvement.
• Tech Debt Management: Collaborate with the team to systematically identify and mitigate technical debt, ensuring a sustainable and optimized software development process over time.
• Learn and Grow: Stay updated on emerging technologies, tools, and best practices in software development. Actively participate in team learning sessions, workshops, and training opportunities to enhance technical skills and knowledge.

Software Developer

Software Developer architecting and developing scalable solutions for Thanx's guest engagement platform. Collaborating within a distributed team to enhance software stability and drive continuous improvement.

• Architect and Develop Robust Software Solutions: Build well crafted, scalable, maintainable, and resilient software across the entire stack
• Enhance Software Stability and Resilience: Diagnose and address bugs while tackling root causes to bolster the stability and resilience of our software, ensuring a seamless user experience. Participate in on-call rotation with all other engineers.
• Collaborate and Share Expertise: Engage proactively in pull requests and spike documents, actively sharing insights and expertise to foster a collaborative team environment and drive continuous improvement.
• Tech Debt Management: Collaborate with the team to systematically identify and mitigate technical debt, ensuring a sustainable and optimized software development process over time.
• Learn and Grow: Stay updated on emerging technologies, tools, and best practices in software development. Actively participate in team learning sessions, workshops, and training opportunities to enhance technical skills and knowledge.

Senior Software Developer

Senior Software Developer at Thanx, crafting scalable software solutions for restaurant loyalty and engagement. Collaborating on full-stack challenges and enhancing software resilience.

engineering-manager

• Foster a culture of high performance and accountability
• Build trusted relationships through feedback and mentorship
• Oversee successful execution of priorities
• Conduct regular 1:1s and support career growth
• Lead the hiring and onboarding process

Software Engineering Manager

Software Engineering Manager at Thanx fostering team performance and overseeing project execution. Leading R&D collaboration and mentoring engineering teams for innovation and growth.

Thanx is the guest engagement platform (digital experiences, personalization, loyalty, CRM) that helps retailers grow customer lifetime value predictably. "We launched Thanx amidst the pandemic and haven't had a backwards week since. Our sales have been climbing and Thanx has been an instrumental part of that growth. It’s been invaluable to reach our customers, given the disruption to normal habits." – Kelly Conroy, VP of Marketing at Kneaders How can we help your brand grow CLV better than anyone else? thanx.com/why-thanx

Thanx

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Senior Product Marketing Manager

Thanx

Enterprise Customer Success Manager

Thanx

Software Developer

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Senior Software Developer

Thanx

Software Engineering Manager

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