Customer Success Manager retaining and expanding enterprise accounts for Dispatch’s field - service SaaS platform. Driving renewals, executive relationships, and product expansion.
About the role
- Enterprise Customer Success Manager owning renewals, growth, and executive relationships for Thanx’s restaurant loyalty and guest-engagement platform. Fully remote across the US and Canada.
Responsibilities
- Own strategy for a portfolio of approximately 10–12 of Thanx’s largest and most strategic restaurant brands
- Report to the VP of Customer Success
- Work cross-functionally across Sales, Support, Product, Engineering, and Finance
- Set account direction and defend it with senior client-side and internal stakeholders
- Define cross-functional needs, rationale, and business impact; direct execution like a business owner
- Own and close full-cycle renewals, leading negotiations with Finance and the VP of Customer Success
- Find and develop internal customer champions
- Identify underperforming accounts and build growth plans with senior buy-in
- Use AI daily for account planning, health monitoring, stakeholder communications, and renewal preparation
- Travel for on-site business reviews, executive meetings, brand launches, and industry events
Requirements
- 6+ years in Customer Success, Account Management, or a strategic customer-facing role on complex, multi-stakeholder enterprise accounts
- Track record as a strategist directing cross-functional partners toward customer outcomes
- Executive presence and ability to advise and challenge senior stakeholders
- Startup experience; explicitly non-negotiable for this role
- Real fluency with AI tools used daily, including a specific example of on-the-job AI use
- Experience owning renewal and expansion conversations, including with procurement and finance counterparts
- Experience with a health-scoring or Customer Success platform is a plus
Benefits
- Equity for every employee
- AI tools and real token budgets
- AI tooling budget
- Access to Keystone, an internal natural-language data and tooling platform
- Access to The Grid for hosting and sharing AI-built applications, reports, and tools
- Company-wide AI show-and-tell culture
- Access to the CS Cantina skill library
- Fully remote work
- 10–15% travel, including industry events
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Client Success Specialist supporting municipal clerks using websites, forms, payments, and meeting - minutes software. Diagnosing issues, improving documentation, and managing client relationships.
Customer Success Representative managing customer accounts, orders, payments, and delivery issues for SUNPAN, a global trade - only furniture brand. Coordinating with internal teams to deliver seamless service.
Client Director managing client portfolios, revenue growth, and strategic initiatives for Engage’s loyalty and incentives technology business. Leading client relationships, cross - functional delivery, reporting, and business reviews.
Client Success Manager supporting Vicimus, which provides automotive dealership marketing and technology solutions. Managing campaigns, analyzing performance, and growing Canadian dealership client relationships.
Client Success Manager supporting Canadian automotive dealerships with campaign execution, performance analysis, and product adoption. Building relationships, improving ROI, and identifying growth opportunities for Vicimus clients.
Scaled Customer Success Manager driving adoption, retention, and renewals for Dropbox’s cloud collaboration customers. Using customer signals, campaigns, and cross - functional programs across Canadian mid - market and small - business accounts.
Customer Success Specialist helping Krux customers adopt SaaS solutions through onboarding, training, implementation, and support. Serving Calgary - based mining technology clients in a hybrid role.
Enterprise Customer Success Manager driving onboarding, adoption, retention, and expansion for Spellbook’s AI contract copilot. Managing complex legal - sector accounts and executive stakeholder relationships.
Customer Success Manager leading Enterprise CSMs at Spellbook, an AI copilot for transactional lawyers. Driving onboarding, adoption, renewals, forecasting, and team growth.