Engage People services the energy, infrastructure and utility markets throughout Australia and New Zealand, providing Executive Search and HR Consulting Services.

Engage People

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customer-success-manager

Engage People is an Australian executive search and recruitment firm specializing in talent acquisition, executive search and HR consulting for the energy, renewables and infrastructure sectors across Australasia (APAC). The company connects executives, leaders and professionals with organisations operating in both regulated and unregulated energy markets, offering tailored recruitment and advisory solutions from offices in Melbourne and Darwin.

• Manage a portfolio of clients and related daily activities
• Plan and manage strategic activities, including marketing planning, product marketing, and new Engage technology products
• Develop an in-depth understanding of clients' business strategies and financial goals to create mutually beneficial solutions
• Drive growth by achieving revenue and profitability targets, monitoring performance, and addressing gaps
• Lead the development and execution of strategic client initiatives
• Build and maintain relationships with clients at various levels
• Identify opportunities to exceed revenue targets and drive portfolio growth plans
• Partner with Operations, Technology, and Customer Support to champion client needs, address timelines, and resolve issues
• Manage or ensure execution of daily client engagement tasks, including escalations and invoicing
• Provide direction to Client Coordinators and operational, sales, and management resources
• Foster innovation and help clients stay ahead of loyalty and incentives trends
• Lead or support onboarding of new clients
• Deliver reporting results, insights, analysis, and programs such as campaigns and promotions
• Lead monthly, quarterly, and annual client business reviews
• Prepare and deliver performance reviews to direct reports, if applicable
• Establish and link best practices across the Engage business
• Report to the Vice President, Client Success or another designated senior employee

Client Director, Client Success

Client Director managing client portfolios, revenue growth, and strategic initiatives for Engage’s loyalty and incentives technology business. Leading client relationships, cross-functional delivery, reporting, and business reviews.

full-stack-engineer

• Design, develop, and implement software solutions aligned with client needs and business strategies
• Analyze use cases and provide solution documentation
• Define server-side and client-side software architecture
• Engage clients and business analysts to understand objectives and requirements
• Collaborate with product managers, project managers, business analysts, developers, and QAs to communicate architecture and design guidelines
• Develop timelines and evaluate project risks with project and product managers
• Ensure coding standards, software version control policies, security standards, and quality standards are followed
• Coach and mentor engineers on architectural patterns
• Mitigate risks and problems in delivering solutions
• Participate in SOC2 and PCI auditing reviews
• Monitor technology trends and applicable open source projects
• Perform other duties as required

Software Architect

Software Architect designing scalable SaaS applications and cloud architectures for Engage. Defining technical solutions, mentoring engineers, and ensuring secure, high-quality delivery.

devops-engineer

• Deploys, configures, manages, and performs ongoing maintenance of technical infrastructure covering both Managed Hostings and AWS instances.
• Provides ongoing improvements in automation of technical processes and deployments.
• Provides subject matter expertise on the design and architecture of ongoing product evolutions.
• Monitors infrastructure performance and backups, and responds to incidents.
• Identifies gaps and drives efficiencies with the DevOps team and processes.
• Provides, maintains, and manages the appropriate release policy, processes, standards, and procedures.
• Assists the development team with the preparation of releases for production.
• Creates or improves the automated deployment processes, techniques, and tools.
• Troubleshoots and resolves technical operational issues related to IT Infrastructure and software behavior.
• Develops and maintains infrastructure documentation including network diagrams, disaster recovery plans, and infrastructure dependencies.
• Participates in the yearly audit process in the collection and distribution of audit information.

DevOps Administrator II

DevOps Administrator II managing technical infrastructure for global complex web technology solutions. Collaborating with team members in a hybrid work setup while enhancing automation and maintaining cloud systems.

qa-engineer

• Work closely with Product Managers, Business Analysts, and Developers to review and approve requirements and user stories
• Assist in designing Test Documentation like Test Plans/Strategies and define processes, phases of the testing cycle, and quality metrics
• Translate user stories into meaningful and step-by-step test cases
• Prioritize testing activities and escalate risks and issues without delay
• Identify, forecast risks and propose mitigation strategies
• Lead a project from a QA perspective, single-handedly
• Perform effective manual testing that ensures product integrity while adhering to quality goals
• Report identified issues with a clear and comprehensive description through the tracking system promptly
• Reproduce test results in a report format for easy understanding of Managers/Team Leads/other stakeholders
• Assess and sign-off on deployments as and when needed
• Lead client calls/triage calls and explain/resolve issues clearly and concisely
• Validate from time to time if user requirements and expectations are being met during the testing process
• Ensure that Accessibility, Performance and Security Tests are included in testing cycles as and when applicable
• Provide regular test execution updates to Project Managers/other stakeholders
• Coordinate with QA Automation Engineers to automate the stable parts of the system under test
• Assist other members of the QA team as and when needed
• Organize knowledge transfer sessions and maintain the knowledge bank
• Assign tasks to other QA Analysts if required and keep track of all the reported/assigned defects/issues for every environment of the assigned project
• Maintain good relationships amongst team members and with cross-functional teams
• Share discoveries, learnings, and tools with peers
• Participate in the creation of quality standards and make recommendations for continuous process improvement
• Keep abreast with new technologies, quality assurance methodologies, and best practices
• Perform other related duties as assigned

Quality Assurance Analyst II

Quality Assurance Analyst II ensuring quality goals in Markham, Ontario. Collaborating with teams to achieve effective testing and product integrity.

sdet

• Responsible for designing, developing and maintaining automated test solutions and integration testing
• Reviews functional and technical requirements and collaborates with QAs, Developers, Architects, and Product Managers
• Contributes to discussions on automation best practices and selection of tools
• Assists with prioritizing test scenarios and contributes to execution planning
• Creates, maintains, and executes automated test scripts for functional, integration, regression, and smoke testing scenarios across API, Web, and Mobile
• Designs, develops, and maintains the test automation framework
• Creates Test reports and traceability matrix for the requirements
• Ensures that Accessibility, Performance and Security Tests are included in testing cycles
• Participates in Quarterly Code Clean-up to avoid redundancy and maintain code elegance
• Maintains a library of training materials for others to refer to
• Performs other related Quality Assurance team duties as assigned.

QA Automation Engineer II

QA Automation Engineer II designing and developing automated test solutions for product quality improvement. Collaborating across teams to enhance testing coverage and maintain high standards.

project-manager

• Develops and demonstrates an understanding of stakeholder needs, expectations, and requirements
• Leads a continual planning process by identifying dependencies across teams/services and coordinate delivery to drive a clear execution plan
• Establishes strong relationships with key stakeholders and partners, allowing for problem solving outside of group meetings and calls
• Leads collaborations with customers, product, architecture, Subject Matter Experts, designers, and software/quality engineers to maximize project quality and business value
• Optimizes the delivery flow of teams, actively addressing the most complicated risks and dependencies including where ownership exists outside the team or no clear ownership exists
• Keeps the internal team focused by tailoring the engagement model based on the understanding of the business drivers and constraints
• Recognizes tension points between project delivery and business needs/drivers, thinking outside the box to provide options that lead to 'best fit' resolution
• Develops strong relationships and influences colleagues, stakeholders (internal and external), and partners to align to the business objectives
• Identifies problems or issues in the team dynamic and rectifies them by surfacing issues through agile health-checks with the team and coaching
• Coordinates activities of the project team to ensure project tasks are completed on time and commitments to stakeholders are upheld: schedules and facilitates project-related meetings, and communicates the action plan to the team
• Coaches and leads teams in Agile and Lean practices, continuously reflecting and challenging the team
• Manages cost and budget in complex environments by considering the impact of user needs, negotiating when projected conditions become unfavourable
• Supports other Project Managers by consulting and mentoring as required
• Performs other related duties as assigned.

Senior Project Manager

Senior Project Manager overseeing client-facing and internal initiatives. Collaborates with stakeholders to develop plans and execute projects in a technology-driven context.

Engage People

About the company

Open jobs

6 jobs found

Client Director, Client Success

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Software Architect

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DevOps Administrator II

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Quality Assurance Analyst II

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QA Automation Engineer II

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Senior Project Manager

Engage People