Sports league coordinator planning, selling, and delivering community sports programs for Community Sports Partners. Growing registrations, partnerships, retention, and reliable local operations.
About the role
- Managing Canadian workplace operations, facilities, real estate coordination and executive support for Liberty Mutual Canada’s commercial insurance business. Leading teams, vendors, safety, continuity and office services across multiple locations.
Responsibilities
- Lead day-to-day workplace operations across Liberty Mutual Canada offices, including reception, catering, mail and delivery services, meeting-room readiness, office access and facilities support
- Establish service standards, procedures, escalation paths and performance measures
- Partner with landlords, property managers, vendors and internal teams on building, security, life-safety, accessibility and workplace requirements
- Coordinate local priorities, employee-experience activities and communications with Workplace Ambassadors and U.S. Workplace Operations
- Lead, coach and develop Local Facilities employees and the Canadian Centralized Executive Assistant team, including four Executive Assistants
- Oversee discreet, high-quality executive support involving calendars, travel, meetings, events and confidential administrative activities
- Build relationships with senior executives and enterprise partners to balance competing needs
- Oversee front-of-house, catering, hospitality, meetings and events, including high-profile executive and client-facing activities
- Coordinate capacity planning, space utilization, relocations, office changes and local project readiness with Enterprise Real Estate Services
- Provide local recommendations and implementation support for enterprise governance teams on capital approvals
- Coordinate workplace requirements, lease events, furniture and workplace-design needs, and real estate initiatives
- Support project delivery through stakeholder, vendor, communications, schedule, workplace-readiness and transition coordination
- Maintain relationships with landlords, building management, brokers, consultants and external partners
- Lead business continuity and crisis-management planning, rollout, testing and improvement
- Ensure health and safety, accessibility, security and fire/life-safety requirements are documented and applied
- Maintain plans, contacts, procedures, records and training; coordinate drills and after-action reviews
- Manage incidents, escalate material risks and respond to urgent workplace matters outside normal business hours when required
- Manage workplace operating budgets, forecast requirements, analyze costs and variances, and identify savings opportunities
- Oversee vendor service levels, invoices, controls and issue resolution; participate in sourcing and contract review
- Use AI, data, Microsoft 365 and workplace/service-management systems to report on service delivery, utilization, incidents, vendor performance, continuity readiness and financial results
- Lead process improvements that strengthen controls and simplify employee and visitor experiences
Requirements
- Bachelor’s degree in business, facilities management, real estate, hospitality, operations or a related discipline, or an equivalent combination of education and experience
- 8+ years’ progressive experience in workplace operations, facilities management, corporate services, hospitality or real estate coordination
- Meaningful people-leadership experience
- Experience leading multidisciplinary teams and service providers
- Experience managing Executive Assistants or executive-support services is an asset
- Experience with business continuity, crisis response, workplace health and safety, budgets, vendors, procurement and performance reporting
- Experience supporting multiple locations or a geographically distributed organization is preferred
- Exposure to insurance, financial services or another regulated environment is a bonus
- Facilities management, business continuity, health and safety, project management, Lean or related professional certification is an asset
- Exposure to leveraging AI, Microsoft and workplace tools
- Ability to travel between Canadian offices
- Ability to respond to urgent workplace matters when required
Benefits
- A premier flexible work environment (a combination of on-site & remote work) supporting employees’ work-life balance
- Competitive health & dental benefits plan
- Market-leading pension plan
- Competitive time off policy
- External education & tuition reimbursement programs
- Employee & Family Assistance Programs
- Opportunity to join national employee committees focused on social responsibility, employee engagement, diversity, equity & inclusion
- Variable compensation (bonus)
- Allowances
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