customer-success-manager

PMI is the Project Management Institute, a global nonprofit professional association that sets standards, provides education and credentials, and supports the practice of project and program management. PMI offers widely recognized certifications (PMP, CAPM, PMI-ACP, PMI-CPMAI, and others), publishes standards and guides such as the PMBOK Guide, runs training, events, research and thought leadership, and provides digital tools and enterprise solutions (e.g., PMI Infinity) and membership services to a community of project professionals (noted as more than 800,000 members).

• Drive new client acquisition, consumption of PMI products, and account management of existing clients through key growth strategies and targeted account plans
• Lead product consumption aligned with the geographic key account business plan and roadmap
• Support regional business plan development, execution, and organizational alignment
• Work with Regional leadership to identify regional Key Accounts
• Own, develop, implement, and maintain account plans, including expansion into executive relationships and project/delivery networks
• Adhere to company standards around CRM usage
• Attain business targets through revenue generation from PMI products within new and existing accounts and expand the B2B Key Account customer base
• Serve as a primary relationship leader within the region/country to key organizational stakeholders
• Collaborate with PMI staff in-region and peers in other regions to drive regional targets and a unified account plan
• Build an effective industry network aligned with regional priorities
• Bring sensing data from Key Accounts to inform PMI’s response to the profession
• Expand PMI’s Council within the region through active recruitment
• Drive account strategies with marketing, client engagement, and sales execution teams, including thought leadership, market research, new products/solutions, events, and co-creation
• Host and attend networking events to raise PMI’s profile and brand awareness
• Develop and maintain detailed knowledge of PMI strategy, solution capabilities, strategic direction, and team capabilities
• Maintain accurate pipeline and partner data for business intelligence, marketing, and KPIs
• Compile data-driven reports on account progress, goals, and forecasts for regional teams and stakeholders
• Prioritize high-value initiatives and focus resources on areas with the highest return on investment

Partner Success Manager

Partner Success Manager driving PMI product growth, client acquisition, and B2B account expansion in Canada. Managing strategic accounts, regional plans, executive relationships, and partner networks.

PMI

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Partner Success Manager

PMI