Bilingual technology consultant supporting Manulife financial advisors with escalated IT issues, Microsoft 365, cybersecurity, and technology adoption across Eastern Canada.
About the role
- Bilingual Spanish-English representative handling calls, verifying loan applications, and opening accounts for Propel, an AI-driven fintech serving underserved borrowers. Remote customer service role.
Responsibilities
- Handle inbound and outbound calls
- Use multiple web-based applications for investigation and verification
- Review, verify, and update customers' loan applications to determine eligibility
- Answer existing and potential customer inquiries with accuracy and urgency
- Generate new leads through inbound calls from interested applicants and set up new accounts over the phone
- Build customer confidence in Propel's services as a subject matter expert
- Work as a team to obtain individual and team goals
Requirements
- High School Diploma or equivalent
- Minimum of 1 year of customer service or call center experience in a sales environment
- Excellent verbal and written communication skills in English; Spanish is an asset
- Good knowledge of Microsoft Office and Internet
- Demonstrated ability to thrive in a fast-paced and goal-oriented environment
- Ability to meet and exceed daily quotas and targets
- Able to prioritize workload and handle high call volumes while maintaining a professional and personable approach
- Must be available Monday to Friday 3pm to 11pm and weekends 10am to 6pm
Benefits
- Competitive salary
- Health benefits
- Comprehensive vacation package
- Group health and dental benefits
- Group RRSP program
- Support for new parents
- Diverse and inclusive workplace
- Growth and opportunity, including promotion from within
- Incredible company culture
- Potential eligibility for performance-based incentive programs, including bonuses and commissions
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bilingual specialist coordinating prescription coverage and reimbursement cases for BioScript Solutions’ patient support programs. Managing insurers, healthcare providers, clinics, and pharmacy processes remotely across Canada.
Bilingual Nurse Case Manager coordinating patient drug coverage and reimbursement for BioScript Solutions across Canada. Managing healthcare - provider communication, insurance submissions, appointments, and pharmacy processes.
Bilingual Patient Care Navigator coordinating enrollment, reimbursement, and therapy access for pharmaceutical patient support programs in Quebec. Supporting patients, physicians, insurers, pharmacies, and care providers remotely.
Bilingual nurse case manager coordinating patient drug reimbursement and healthcare - provider communication for BioScript Solutions. Managing coverage applications, funding documentation, appointments, and pharmacy processes remotely in Ontario.
Bilingual Drug Safety Associate reviewing adverse events and quality complaints for Cencora’s Canadian patient and provider support services. Handling pharmacovigilance data, literature screening, reconciliations, and follow - up activities.
Bilingual Nurse Case Manager supporting patients, providers, and therapy access for Cencora’s Canadian pharmaceutical services. Coordinating case management, funding, adherence, and adverse - event reporting.
Bilingual Nurse Case Manager supporting Canadian patients with therapy access, adherence, and case management. Coordinating providers, pharmacies, clinics, and funding through Innomar Strategies.
Bilingual Cruise Reservation Agent handling customer bookings, modifications, and sales for HIS Canada Travel, a Canadian travel company. Providing service and selling cruise packages remotely.
CIBC Wealth Management rotational program preparing future private wealth advisors through four business rotations. Serving clients through financial planning, investments, and portfolio management in Montreal.