Desjardins training advisor analyzing needs and developing employee skills programs. Coaching staff, coordinating stakeholders, and delivering competency - development initiatives.
About the role
- As a Payment Solutions Advisor at Propel, you will respond to customer inquiries via multiple channels. Focused on delivering excellent customer service and building confidence in our offerings.
Responsibilities
- Respond to inbound and outbound inquiries via multiple communication channels
- Use multiple web-based applications for investigation and verification
- Answer customer questions
- Cure & rehabilitate customer accounts in arrears
- Communicate the appropriate course of action to clients in a kind and professional manner
- Build customer confidence in the services offered by the company
- Complete follow-up calls on non-responsive accounts
- Work as a team to achieve group and individual goals
Requirements
- Strong work ethic with a passion for delivering outstanding customer service
- Ability to prioritize workload and handle a large volume of calls, while maintaining a professional and personable approach
- Detail-oriented
- Excellent communication skills -- Spanish skills are an advantage
- Previous call center/collections experience is not required but considered an asset
Benefits
- Growth and opportunity – we pride ourselves on promoting from within
- Incredible company culture
- Competitive salary and health benefits
- Comprehensive vacation package
- Group health and dental benefits
- Group RRSP program
- Support for new parents
- Diverse and inclusive workplace
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
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