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About the role

  • Business Analyst supporting patient registration, identity management, and scheduling applications for Providence Health Care in Vancouver. Improving data quality, integrations, testing, and operational processes across healthcare sites.

Responsibilities

  • Gather and analyze business requirements and translate them into functional specifications, use cases, business rules, and test plans
  • Liaise between business stakeholders and technical teams to align solutions with operational needs
  • Collaborate with cross-functional teams to resolve registration issues and improve processes across multiple sites
  • Implement system and process changes to comply with Ministry of Health, CIHI, MIS, and organizational policies
  • Develop and maintain audit tools, reports, and data quality metrics for patient registration and identity management
  • Analyze data, identify trends, and recommend improvements to registration standards, data integrity, and operational efficiency
  • Provide application support, troubleshoot system issues, and coordinate incident resolution with technical teams
  • Document workflows, business processes, system requirements, and user communications
  • Plan, coordinate, and execute integration, user acceptance, regression, and post-implementation testing
  • Build relationships with internal and external stakeholders supporting registration, scheduling, and client identity management initiatives

Requirements

  • Bachelor's degree in Health Information Management/Technology, Science, or Business Administration, with a minimum of three years' recent related experience, or equivalent combination of education, training, and experience
  • Comprehensive knowledge of client identity management and client registration data collection policies and standards
  • Working knowledge of information security and confidentiality guidelines, including the Freedom of Information and Protection and Privacy Act
  • Knowledge of project management methodologies, techniques, principles, and practices
  • Understanding of systems analysis and design, including data flow diagrams and continuous quality improvement
  • Knowledge of hospital operations and healthcare administration requirements
  • Strong verbal and written communication and business writing skills
  • Ability to analyze operational problems and identify innovative solutions
  • Ability to work effectively with multidisciplinary and diverse user communities
  • Ability to manage vendor and external organization relationships
  • Facilitation skills and ability to coordinate and lead work groups
  • Ability to manage work activities efficiently
  • Ability to effectively use related hardware and software
  • Skilled in Microsoft Office for Business
  • Testing may be required
  • A criminal record check may be required

Benefits

  • Competitive salary of CAD $35.36–$50.83 per hour, depending on experience
  • Professional development and growth opportunities
  • State-of-the-art facilities
  • Inclusive culture valuing diversity, dignity, interdependence, and cultural richness

Job type

Full Time

Experience level

Mid levelSenior

Salary

CA$35 - CA$51 per hour

Degree requirement

Bachelor's Degree

Location requirements

HybridVancouverCanada

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