Account Manager growing existing and new client relationships for Netagen, a technology and telecommunications solutions provider. Driving renewals, upsells, cross - sells, and customer success across Canada.
RB
Collections Account Manager – Bilingual, French/English
Posted 8 hours ago
About the role
- Collections Account Manager collecting outstanding commercial and consumer balances for RB Global’s equipment marketplace. Prioritizing accounts, negotiating payment plans, reducing defaults, and reporting work-queue results.
Responsibilities
- Responsible for the early-stage collections on majority commercial and some consumer accounts
- Prioritizes collections of accounts within team
- Identifies process gaps and recommends solutions for improvements
- Problem solves a solution for early defaults and collapses and presents to management
- Responsible for reducing the collapse rate
- Track and report (excel and qualitative feedback) on work queue results
- Controls the negotiation with customers on payment timelines, partial payments, default fees, etc.
- Responsible for operational issues
- Performs other duties as assigned
Requirements
- Bachelor's Degree
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills
- Bilingual French/English
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