Affiliate & Partnerships Manager owning creator - led acquisition for Odd Bunch’s subscription produce service. Scaling affiliate revenue, TikTok Shop, partnerships, and offline activations across Canada and the US.
About the role
- Collections Account Manager collecting commercial and consumer debts for Ritchie Bros., a global used-equipment marketplace. Resolving defaults, negotiating payments, and reporting collection results.
Responsibilities
- Collect outstanding balances on various Ritchie Brothers platforms
- Monitor and provide timely and effective resolutions to outstanding accounts
- Responsible for early-stage collections on majority commercial and some consumer accounts
- Prioritize collections of accounts within team
- Identify process gaps and recommend solutions for improvements
- Problem solve solutions for early defaults and collapses and present them to management
- Reduce the collapse rate
- Track and report work queue results using Excel and qualitative feedback
- Negotiate with customers on payment timelines, partial payments, default fees, etc.
- Handle operational issues
- Perform other duties as assigned
Requirements
- 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios
- Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement
- Strong communication skills – listening to customers and understanding their situation
- Excellent phone etiquette
- Strong written communication through email
- Excellent questioning and probing skills
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