Bilingual insurance service associate supporting RBC life and health policy clients. Answering calls and emails, explaining policies, and resolving client concerns.
About the role
- Overnight bilingual banking advisor supporting RBC clients through phone, chat, video, and digital channels. Resolving banking concerns and delivering client-focused solutions for Canada’s largest bank.
Responsibilities
- Proactively engage with RBC clients through phone, email, chat, video, social media, and mobile channels
- Deliver outstanding customer service and make every client interaction exceptional
- Respond empathetically to client questions and assist with banking solutions
- Resolve client concerns at the first point of contact
- Support colleagues and contribute to team results
- Cultivate and maintain relationships with partners as one RBC team
- Manage risks by adhering to compliance routines, processes, and controls
- Educate and assist clients with RBC digital capabilities
Requirements
- Ability to work independently
- Proven time management, organizational, and problem-solving skills
- Exceptional client service capability across multiple channels, including phone and video
- Proven ability to build rapport and maintain client relationships, preferably in the financial or service industry
- Ability to work independently and as part of a team
- Passion and curiosity to help clients meet their needs and solve concerns
- Digital literacy across smartphones, tablets, laptops, internet, and computer navigation
- Above-average keyboarding skills
- Bilingualism in English and French required
- Flexibility to work various shifts Monday to Sunday, 10:00 PM to 8:00 AM
- Nice-to-have: past customer service experience providing needs-based solutions
- Nice-to-have: experience in a team and metrics-based performance environment
- Nice-to-have: previous Contact/Call Centre or fast-paced financial/service industry experience
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation and stock where applicable
- A world-class training program in financial services
- Excellent career development and access to a variety of job opportunities across business and geographies
- Leaders who support your development through coaching and managing opportunities
- Work in a dynamic, collaborative, progressive, and high-performing team
- Flexible work arrangements when and where available
- Opportunity to work from home and/or centre
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
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