Infrastructure Engineer/SRE responsible for core infrastructure design and building tools for AI - driven contact center solutions. Join a leading AI company impacting the future of work.
About the role
- Storage Technical Analyst providing global support for RBC's storage and backups infrastructure. Mentor operations staff and manage automation solutions for advanced incident management.
Responsibilities
- Provide mentorship and support to front-line Operations staff in all regions for advanced incident/problem management and deployment of automation solutions with focus on up-time improvement, anomaly detection and predictive analysis
- 24x7 Support for all RBC storage infrastructure components working on a shift rotation (Storage infrastructure implementation and management including IBM, EMC Dell, Pure Storage, Brocade, Netapp, Cohesity and other related products)
- Assist global platform teams with critical production support where escalation is required to lead in troubleshooting and service restoration
- Develop and execute on end-to-end change management plans and plan and execute all communication related to these (Event/Incident/Problem/Access/Demand/Capacity/Change Management)
- Collaborate and contribute on cross-functional enterprise initiatives and manage the effective implementation of assigned deliverables (such as Automation of processes, Documentation, Team SLI/SLO management)
- Establish strong working relationships across business units and platforms to build influence and impact with key business partners
- Collaborate with groups to define and achieve deliverables and ensure initiatives are effectively integrated into RBC procedures and processes
- Help drive operational transformation by continuously looking for ways to automate existing Tech Infrastructure processes
- Perform production readiness reviews (performance, security, maintainability) on all production bound SRE solutions regardless of region or line of business.
Requirements
- BA, MA or MS or equivalent with emphasis in Information Technology & Systems Administration
- Minimum 5 years’ experience working in a Storage Administration function
- Solid understanding of NAS, SAN, BUR, Cloud, Fabric, Networking, Linux, AIX, Windows, Automation & general IT concepts
- Advanced experience in a variety of IT infrastructure platform environments
- Experience in a variety of SRE-based tools (Ansible, Python, Dynatrace, Moog, PagerDuty, ServiceNow, Elastic, Logstash, Kibana)
- Demonstrated ability in written and oral communication skills along with strong presentation skills
- Ability to determine the information and communication needs of the stakeholders and project
- Deadline-driven and results-oriented; able to meet consistently high-quality standards while handling a variety of tasks and deadlines simultaneously
- 24x7 On-call support for emergencies/issues
- Ability to facilitate between and influence key decision makers (Nice-to-have)
- Strategic thinker with excellent interpersonal skills to work across functions and businesses (Nice-to-have)
Benefits
- A comprehensive Total Rewards Program including bonuses and flexible benefits
- Competitive compensation
- Stock where applicable
- Leaders who support your development through coaching and managing opportunities
- Ability to make a difference and lasting impact
- Work in a dynamic, collaborative, progressive, and high-performing team
- A world-class training program in financial services
- Flexible work/life balance options
- Opportunities to do challenging work.
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