Senior Technical Security Analyst in Identity & Access Management at RBC. Supporting end user access requests, troubleshooting, and collaborating in a high-performing team environment.
Responsibilities
Support end users by processing requests submitted through our ticketing platform
Investigate urgent issues and escalate requests accordingly
Identify trends and assess gaps in provisioning and incident queues
Participate in meetings with support partners for changes to process and procedures
Work in a diverse environment leveraging other team members’ experience and knowledge
Requirements
~3 years of experience working in IT support and/or Service Desk support role
Bachelor’s degree in computer sciences and/or IT related disciplines
Certifications in information security preferred
ITIL v3: Foundations, Operational Support & Analysis
Strong technical writing aptitude
Written and verbal communications skills
Strong ability to manage client and stakeholder relations
Knowledge in Identity & Access Management controls and policies
Skilled in collaboration, troubleshooting and gap analysis
Benefits
A comprehensive Total Rewards Program including bonuses and flexible benefits
Competitive compensation
Commissions and stock where applicable
Leaders who support your development through coaching and managing opportunities
Ability to make a difference and lasting impact
Work in a dynamic, collaborative, progressive, and high-performing team
A world-class training program in financial services
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