Senior Technical Security Analyst

Posted 4 days ago

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About the role

  • Senior Technical Security Analyst in Identity & Access Management at RBC. Supporting end user access requests, troubleshooting, and collaborating in a high-performing team environment.

Responsibilities

  • Support end users by processing requests submitted through our ticketing platform
  • Investigate urgent issues and escalate requests accordingly
  • Identify trends and assess gaps in provisioning and incident queues
  • Participate in meetings with support partners for changes to process and procedures
  • Work in a diverse environment leveraging other team members’ experience and knowledge

Requirements

  • ~3 years of experience working in IT support and/or Service Desk support role
  • Bachelor’s degree in computer sciences and/or IT related disciplines
  • Certifications in information security preferred
  • ITIL v3: Foundations, Operational Support & Analysis
  • Strong technical writing aptitude
  • Written and verbal communications skills
  • Strong ability to manage client and stakeholder relations
  • Knowledge in Identity & Access Management controls and policies
  • Skilled in collaboration, troubleshooting and gap analysis

Benefits

  • A comprehensive Total Rewards Program including bonuses and flexible benefits
  • Competitive compensation
  • Commissions and stock where applicable
  • Leaders who support your development through coaching and managing opportunities
  • Ability to make a difference and lasting impact
  • Work in a dynamic, collaborative, progressive, and high-performing team
  • A world-class training program in financial services

Job type

Full Time

Experience level

Senior

Salary

Not specified

Degree requirement

Bachelor's Degree

Location requirements

OnsiteTorontoCanada

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