Providing customer support for Cencora's patient and provider services via phone and email. Handling inquiries and resolving issues related to HR processes and systems.
About the role
- Caseworker managing reimbursement support and patient service coordination for Cencora. Ensuring timely and accurate handling of coverage-related requests and case documentation.
Responsibilities
- Assists reimbursement processes for handling coverage-related requests
- Coordinates benefits-related documentation and case updates
- Resolves routine reimbursement issues and maintains accurate case records
- Monitors reimbursement trends and works with stakeholders for case resolution
- Contributes to process improvements and workflow updates
Requirements
- High School Diploma/GED or equivalent experience required
- 2+ years of experience in reimbursement support, patient services, or a related field required
- Certification in reimbursement support, patient access, service management, or process improvement preferred
Benefits
- Medical, dental, and vision care
- Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
- Support for working families including backup dependent care and adoption assistance
- Infertility coverage and family building support
- Behavioral health solutions
- Paid parental leave and caregiver leave
- Training programs and professional development resources
- Opportunities for mentorship programs and volunteer activities
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Caseworker managing homelessness and complex client needs for the City of Hamilton. Offering specialized support services to clients experiencing homelessness and crisis.