Caseworker managing patient and provider support programs for Cencora’s Canadian pharmaceutical services. Handling case management, telephone support, compliance monitoring, and adverse event reporting.
About the role
- Caseworker managing reimbursement support and patient service coordination for Cencora. Ensuring timely and accurate handling of coverage-related requests and case documentation.
Responsibilities
- Assists reimbursement processes for handling coverage-related requests
- Coordinates benefits-related documentation and case updates
- Resolves routine reimbursement issues and maintains accurate case records
- Monitors reimbursement trends and works with stakeholders for case resolution
- Contributes to process improvements and workflow updates
Requirements
- High School Diploma/GED or equivalent experience required
- 2+ years of experience in reimbursement support, patient services, or a related field required
- Certification in reimbursement support, patient access, service management, or process improvement preferred
Benefits
- Medical, dental, and vision care
- Comprehensive suite of benefits focusing on physical, emotional, financial, and social wellness
- Support for working families including backup dependent care and adoption assistance
- Infertility coverage and family building support
- Behavioral health solutions
- Paid parental leave and caregiver leave
- Training programs and professional development resources
- Opportunities for mentorship programs and volunteer activities
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Caseworker supporting reimbursement services for Cencora’s Canadian patient and provider programs. Coordinating documentation, case updates, issue resolution, and stakeholder communications.
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