Caseworker supporting reimbursement and patient access services for Cencora’s Innomar Strategies healthcare programs in Canada. Coordinating documentation, resolving coverage issues, and advancing patient support cases.
About the role
- Providing customer support for Cencora's patient and provider services via phone and email. Handling inquiries and resolving issues related to HR processes and systems.
Responsibilities
- Fournir un premier point de contact pour les appels, les courriels et les demandes des clients
- Enregistrer les questions et les demandes, communiquer les résolutions et mettre à jour les dossiers
- Maintenir la communication avec le client jusqu’à ce que la demande soit résolue
- Fournir des réponses précises et cohérentes aux demandes relatives aux processus, aux systèmes et aux politiques des RH
- Effectuer le traitement administratif de base et l’approbation des transactions
- Renseigner les associés sur les pratiques et les outils de l’entreprise
- Transférer les cas complexes nécessitant une interprétation au spécialiste approprié
- Fournir un soutien documentaire en gérant les formulaires entrants et sortants
- Identifier et résoudre les problèmes des clients
Requirements
- Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations
- A minimum of one (1) year experience in customer service
- Bilingual (French/ English) an asset
- Experience in the medical and pharmaceutical field is an asset
- Working knowledge of Word, Excel and Outlook
- Ability to multitask
- Attention to detail
- Strong problem-solving skills
Benefits
- Health insurance
- Dental and vision care
- Backup dependent care
- Adoption assistance
- Infertility coverage
- Family building support
- Behavioral health solutions
- Paid parental leave
- Paid caregiver leave
- Professional development resources
- Mentorship programs
- Employee resource groups
- Volunteer activities
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